자원봉사자의 봉사활동 만족도에 미치는 영향요인에 관한 연구

서지정보

· 발행기관 : 21세기사회복지학회
· 수록지 정보 : 21세기사회복지연구 / 11권 / 1호
· 저자명 : 홍순화, 최건식

목차

I. 서론
II. 이론적 배경
III. 연구모형 및 연구방법
IV. 연구 결과
V. 결 론

초록

본 연구는 지역사회의 복지시설에서 자원봉사활동 참여자의 일반적 특성 및 봉
사활동 특성을 조사ㆍ분석함으로써 자원봉사자가 인지하게 되는 봉사활동 만족에
어떤 변수가 영향을 미치는지를 규명하고자 하였다.
연구결과는 개인특성 중에서 성별, 연령, 학력, 종교에 따라서 자원봉사활동 만
족도는 연령이 많을수록, 학력이 높을수록, 지역사회의 복지시설 및 공공기관에서
자원봉사활동에 참여하는 봉사 만족도는 상승하는 것을 확인할 수 있었다. 또한
기본교육 이수 여부, 자원봉사 주요 참여 시설유형, 1일 봉사시간에 따라 봉사활
동 전체 만족도와 봉사업무 만족도, 시설측면 만족도, 담당직원에 대한 만족도, 봉
사 동료에 대한 만족도, 봉사 대상자에 대한 만족도, 개인적 만족도의 경우 유의
확률 .05 수준에서 차이가 있는 것으로 나타났다.
이러한 결과는 기본교육을 받은 이후에 자원봉사활동을 하는 경우 및 복지시설에
서 자원봉사활동을 하는 경우, 1일 봉사시간이 3-4시간인 경우일수록 자원봉사활
동에 참여하는 봉사 만족도는 상승하는 것을 확인할 수 있었다.

영어초록

In this study, by examining and analyzing the characteristics of volunteer activities
and the general characteristics of volunteer activities participants in the welfare
facilities of the community, several variables satisfaction with the outreach volunteers
comes to cognition an attempt was made to elucidate whether an impact.
In the area of Seoul 00 district, targeting volunteer participants in welfare
institutions in the region, distribute ㆍ collected questionnaires structured, object of
this study was to use as an analytical article 194 part of the final, is as follows: in
summary the results of the analysis.
First, satisfaction job satisfaction and service satisfaction of volunteer activities as
a whole, satisfaction of the facility, staff satisfaction, satisfaction fellow service, the
subject of the service on the basis of gender, age, education, religion time, in
satisfaction of the individual, the significance probability. I found that there are
differences in level .05.
These results, when viewed in the revealed that there is a difference at the 0.05
level significance, age is the more satisfaction of volunteer activities in accordance
with gender, age, education, religion from the personal characteristics I was
confirmed that the more if, as better educated, satisfaction of volunteers to
participate in volunteer activities in public institutions and welfare of the community
rises.
Second, whether to education take basic, kind of the main participating institutions
of volunteers, job satisfaction and service satisfaction of volunteer activities as a
whole, satisfaction of the facility, staff depending on service time the 1st in the case
of personal satisfaction, satisfaction satisfaction, satisfaction fellow services, to the
subject of the service, it was found that there is a difference at the 0.05 level
significance.
These results, if you want to volunteer in a welfare facility or if you are a
volunteer after receiving a basic education, the more if service time is 3-4 hours a
day, in volunteer activities it was possible to verify that satisfaction volunteers taking
part increases.
The limitations of this study, complement subsequent studies should be made.
However, in this paper, we study to introduce the concept of satisfaction of
volunteer activities in accordance with the characteristics of volunteer activities and
personal characteristics of the volunteer participants in public institutions and welfare
of the community, find the policy options you tried the significance of this study is
not uncommon in that the derived significant suggested

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