에너지 산업 혁신 및 신산업 활성화를 위한 서비스 전략 연구 (A Study on Service Initiative for a New Energy Industry)

서지정보

· 발행기관 : 한국서비스경영학회
· 수록지 정보 : 서비스경영학회지 / 19권 / 4호 / 181 ~ 200페이지
· 저자명 : 권혁인, 김설희, 홍무궁

초록

The purpose of this study is to explore the direction of innovation in the energy industry and of the strategic service initiative. The latter needs to be implemented to promote the energy industry that has been changing structurally due to climate change and energy efficiency trends throughout the world, as well as to create a new energy industry through convergence with key technologies in the 4th Industrial Revolution. First, this study analysed tendencies and trends in the energy industry at home and abroad and identified issues and problems in the Korean energy industry to identify the direction of service strategies and the strategic service initiative. Interviews with experts on the energy industry were conducted to determine the agenda and its service strategies for innovation in the energy industry, and a questionnaire survey was performed with the experts regarding the importance and urgency of each agenda item. With importance and urgency we conducted quadrant analysis and established seven strategic agenda items. The items to be implemented for the agenda derived from the expert interviews were listed for the strategic service initiative and analytic hierarchy process analysis were used to identify the priority. The results showed the importance of each area’s service strategy to promote a new energy industry in the following order: Energy Management System, Smart Grid, Demand Response, commercialization support platform, and energy certification technology.
This study holds significance as it presents a service direction in a broad framework to promote a new energy industry in response to the rapidly changing competitive situation in the energy industry, Furthermore, this study is expected to serve as a cornerstone to establish policies in the future, as it presents practical strategies to innovate and promote the industry and derive priorities in the strategic service initiative.

영어초록

The purpose of this study is to explore the direction of innovation in the energy industry and of the strategic service initiative. The latter needs to be implemented to promote the energy industry that has been changing structurally due to climate change and energy efficiency trends throughout the world, as well as to create a new energy industry through convergence with key technologies in the 4th Industrial Revolution. First, this study analysed tendencies and trends in the energy industry at home and abroad and identified issues and problems in the Korean energy industry to identify the direction of service strategies and the strategic service initiative. Interviews with experts on the energy industry were conducted to determine the agenda and its service strategies for innovation in the energy industry, and a questionnaire survey was performed with the experts regarding the importance and urgency of each agenda item. With importance and urgency we conducted quadrant analysis and established seven strategic agenda items. The items to be implemented for the agenda derived from the expert interviews were listed for the strategic service initiative and analytic hierarchy process analysis were used to identify the priority. The results showed the importance of each area’s service strategy to promote a new energy industry in the following order: Energy Management System, Smart Grid, Demand Response, commercialization support platform, and energy certification technology.
This study holds significance as it presents a service direction in a broad framework to promote a new energy industry in response to the rapidly changing competitive situation in the energy industry, Furthermore, this study is expected to serve as a cornerstone to establish policies in the future, as it presents practical strategies to innovate and promote the industry and derive priorities in the strategic service initiative.

참고자료

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