학습조직이 인지된 병원성과에 미치는 영향과 일터학습의 매개효과 (Learning Organization, Workplace Learning and Perceived Hospital Performance)

서지정보

· 발행기관 : 한국인력개발학회
· 수록지 정보 : HRD연구 / 14권 / 3호 / 87 ~ 110페이지
· 저자명 : 조윤형, 최우재, 양복만

초록

본 연구는 병원을 대상으로 하여 학습조직이 인지된 병원성과에 미치는 영향력과 이들 사이의 관계에서 일터학습의 매개역할을 규명하는 것을 목적으로 하고 있다. 학습조직은 Watkins & Marsick(1993)의 연구를 참고하였으며 일터학습은 공식적, 비공식적 일터학습으로 구분하였다. 인지된 병원성과는 Kaplan & Norton(1996)이 제시한 균형성과표의 4가지 관점 중 재무적 관점과 고객관점으로 구분하였다. 가설검증을 위해 주효과 가설과 매개효과 가설을 설정하였다.
가설검증을 위한 실증분석 결과 학습조직은 인지된 병원성과 재무적 관점, 고객관점 모두에 긍정적인 영향력을 보이는 것으로 나타났다. 한편 공식적 학습은 인지된 병원성과 고객관점에 긍정적인 영향력을 보이고 있었으며 비공식적 일터학습은 인지된 병원성과 재무적 관점과 고객관점 모두에 긍정적인 영향력을 보이는 것으로 나타났다. 일터학습의 매개역할과 관련해서 공식적 일터학습은 매개역할을 수행하지 못하고 있는 반면에 비공식적 일터학습은 학습조직과 인지된 병원성과 고객관점과의 관계에서 매개역할을 하는 것으로 나타났다. 연구 결과의 함의, 시사점, 및 향후 연구의 제언은 결론 부분에 제시하였다.

영어초록

This study seeks to examine the effect of learning organization on perceived hospital performance and to investigate mediating effect of workplace learning on the relationship between learning organization and perceived hospital performance. Learning organization was measured by two dimensions of system connection and continuous learning refered from Watkins & Marsick(1993). Workplace learning was measured by two types of formal and informal learning developed by Choi & Jacobs(2011) and perceived hospital performance was two perspectives of balanced scorecard(Kaplan & Norton, 1996).
A literature review on learning organization and workplace learning was built up to develop main effect and mediating effect hypotheses. A set of sample included 181 employees from 8 hospitals. The results showed that learning organization has impact on perceived hospital performance. That is, learning organization has positive impact on both financial performance and customer performance. As hospitals connect with external systems and establish learning systems, hospitals are likely to have better financial performances such as revenues and sales increase also customer such as patients and their family are more satisfied with services provided by establish stronger learning organization systems.
In terms of mediating effects, it was revealed that informal learning mediates the relationship between learning organization and customer perspective of perceived hospital performance. Although learning organization directly influences perceived hospital performance, it also causes informal learning. Learning organization encourages employees, who work at hospital, to continuously spend their time in collaborating with others and reflecting themselves. Through these learning activities learning organization contributes hospital performance.

참고자료

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