특급호텔 호텔리어의 심리적 임파워먼트가 조직몰입 그리고 조직시민행동에 미치는 영향 연구 (The Effect of Empowerment on Organizational Commitment and Organizational Behavior in the Deluxe Hotel's Hotelier)

서지정보

· 발행기관 : 한국관광연구학회
· 수록지 정보 : 관광연구저널 / 29권 / 1호 / 201 ~ 211페이지
· 저자명 : 김연선, 김건

초록

본연구는특급호텔에근무하는호텔리어의심리적임파워먼트가조직몰입과조직시민행동에미치는영향을연구하여효율적인호텔의조직관리에도움을주고자하였다. 본연구를위한모집단은서울지역특급호텔에근무하는호텔리어를대상으로하였고, 설문조사는일대일면접형식으로진행하였으며, 250부를배포하여최종적으로197부를분석자료로사용하였다. 그리고다음과같은연구과제를두고진행하였다. 첫째, 특급호텔에근무하는호텔리어의심리적임파워먼트와조직몰입그리고조직시민행동을측정한다. 둘째, 측정된변수인심리적임파워먼트와조직몰입그리고조직시민행동을요인분석한다. 셋째, 심리적임파워먼트가조직몰입과조직시민행동에미치는영향과조직몰입이조직시민행동에미치는영향을연구한다. 가설검증의결과는다음과같다. 첫째, 특급호텔호텔리어의심리적임파워먼트는조직몰입에유의한정(+)의영향을미쳤다. 둘째, 특급호텔호텔리어의조직몰입은조직시민행동에부분적으로정(+)의영향을끼쳤다. 마지막으로특급호텔호텔리어의심리적임파워먼트는조직시민행동에부분적으로정(+)의영향을끼쳤다. 결과적으로호텔리어의근무환경과조직의분위기그리고임파워먼트의지각정도가중요하며, 이는곧조직시민행동의선행결정변수가된다.

영어초록

A study on the influence of psychological empowerment on organizational commitment and organizationalcitizenship behavior. The purpose of this study is to understand efficient hotel management by the research ofinfluence of psychological empowerment on organizational commitment and organizational citizenship behavior. Data was collected from hoteliers who work at 5-star hotels in Seoul by face-to-face interview. 250 questionnaireswere distributed and 197 copies were used in the analysis. This study intended (1) to measure psychologicalempowerment, organizational commitment and organizational citizenship behavior of 5-star hoteliers, (2) to conductfactor analysis on psychological empowerment, organizational commitment and organizational citizenship behaviorwhich are measured variables, (3) to study the influence of psychological empowerment on organizationalcommitment & organizational citizenship behavior and the influence of organizational commitment onorganizational citizenship behavior. The result of this study showed that (1) psychological empowerment of 5-starhoteliers influenced on organizational commitment in the positive way and (2) organizational commitment of 5-starhoteliers partially influenced on the organizational citizenship behavior in the positive way and (3) psychologicalempowerment of 5-star hoteliers partially influenced on in the positive way organizational citizenship behavior. Inconclusion, perception on the working environment, atmosphere of organization and empowerment of hoteliers arevery important and those factors will become the preceding decision variables of organizational citizenship behavior.

참고자료

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