대학도서관 사서의 직무스트레스 측정 도구 개발 (Development of Work Stress Measurement Tool for Academic Librarians)

서지정보

· 발행기관 : 한국문헌정보학회
· 수록지 정보 : 한국문헌정보학회지 / 47권 / 3호 / 181 ~ 205페이지
· 저자명 : 이종윤, 조현양

초록

이 연구는 대학도서관 사서들이 업무수행 과정에서 받고 있는 직무스트레스를 보다 정확하게 측정할 수 있는 척도를 개발하고자, 실증연구를 통하여 기존의 국내․외 대표적 직무스트레스 척도를 분석하여 종합하고, 질적 연구방법 중 심층면접법을 도입하여 대학도서관 사서가 가지고 있는 특징적인 스트레스 요인을 추적하였다. 또한 두 척도를 종합한 직무스트레스 척도의 신뢰도와 타당도에 대한 분석을 실행하였다. 그 결과 ‘동료관계 갈등요인’, ‘상하관계 갈등요인’, ‘업무보상․평가요인’, ‘감정노동 요인’, ‘물리적 환경요인’, ‘고용안정성’, ‘심리적 직무요구요인’, ‘의사결정 및 책임요인’, ‘업무복잡성 요인’, ‘업무경계 갈등요인’, 그리고 ‘신체적 직무요구요인’ 등 11개 요인, 46개 문항으로 구성된 사서를 위한 직무스트레스 척도가 개발되었다.

영어초록

The purpose of this study is to develop a job-stress scale for librarians who work in university libraries. The study was first conducted by analyzing existing representative job-stress scales that are used domestically and internationally. To understand the characteristic of particular job stress that academic librarians have, the in-depth interview among qualitative research methods was selected, and 15 librarians who work at a 4-year system university libraries participated in this study. Based on the results of the questionnaire survey, the reliability and validity were verified. To analyze the validity, exploratory factor analysis was carried out. To extract factors, principal component analysis was used. To extract factors, principal component analysis was used. For the rotation method, a varimax rotation was applied. A tertiary measurement tool with a total of 46 questions for 11 factors was developed after removing measurement questions that were rejected as a result of the analysis. As a result of factor analysis on the tertiary measurement tool, 11 factors were extracted. Those 11 factors include ‘peer relation conflict factor(factor 1)’, ‘superior-subordinate relation conflict factor (factor 2)’, ‘work compensation evaluation factor(factor 3)’, ‘emotional labor factor(factor 4)’, ‘physical environmental factor(factor 5)’, ‘employment stability(factor 6)’, ‘job demand factor(psychological) (factor 7)’, ‘decision-making and responsibility factor(factor 8)’, ‘work complexity factor(factor 9)’, ‘work boundary conflict factor(factor 10)’, and ‘job demand factor(physical)(factor 11)’.

참고자료

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