Job글로벌비즈니스영어입문 4주차

목차

1. Warm up
2. Practice - Today's mission -
3. Practice - Situation A -
3. Practice - Check up -
4. Practice - Situation B -
5. Practice - Speaking Practice -
6. Practice - Fill in the Blank -
7. TEA TIME Take five
8. My story My story -
9. TEA TIME Speaking Practice
10. Wrap up - Check up -
11. Enrichment Do it yourself

본문내용

Objective : Answering the telephone and taking messages confidently in English.
영어로 자신 있게 전화를 받고 메모 하기
Issue : Dealing with common problems and situations that arise in telephone communication.
일반적인 문제와 의사 소통 과정에서 발생하는 상황에 대한 전화예절

Listening : Taking down information, redirecting calls, and serving the client.
정보를 받아 적고 전화를 바꿔주고 고객 대하기

Enrichment : Comprehension through reviewing professional advice on telephone etiquette.
전화 예절에 관한 전문가의 충고 공부하기

0. Dictionary
- On hold 통화 대기
To be taken out of direct communication and placed in a telephone waiting area.

- Double book 약속을 이중으로 잡다
To schedule two separate appointments at the same time.

- Transfer 옮기다, 바꿔주다
To move something from one place to another.

- Bounced around 계속해서 이리저리 옮겨 다님
Being bounced around on the telephone is an unpleasant experience. It is being transferred not once, but multiple times, often to the same place.

- Extension 내선 번호
This is a separate number that will direct a call to a specific person or place.

- Pass on the message 메시지를 전해주다
This is the same as saying that you will, “give someone a message.”

참고자료

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