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Case Study1_Management Communication_Dentech

핀란드 Aalto 대학교 MBA 과정에서 과제로 작성한 리포트 입니다.
18 페이지
파워포인트
최초등록일 2023.02.04 최종저작일 2022.06
MBA 경영학 Aalto 경제학
18P 미리보기
Case Study1_Management Communication_Dentech
상세정보 자료후기 0 자주묻는질문

  • 미리보기

    소개

    핀란드 Aalto 대학교 MBA 과정에서 과제로 작성한 리포트 입니다.

    목차

    1. “取长补短” 취장보단 : Focus on Strengths and cover weakness
    2. Focus on Strength - ESS Program-
    3. Cover Weakness - R&D Investment-

    본문내용

    Does it effective to learn Sales techniques through direct experience?
    There is a risk for fall down the business with untrained first-line sales manager

    Increased Business Expenses
    Compensation to customers for defective product & Service
    The cost of defending the company against lawsuits from the consumers who purchased faulty products

    Loss of Customers
    Cannot produce high-quality products and service

    The Negative Effects of a Lack of Training in the Workplace by Tina Amo

    “If your first-line management is broken, the entire sales force will be ineffective.”

    참고자료

    · 없음

  • AI와 토픽 톺아보기

    • 1. Dentech's Sales Growth
      Dentech's sales growth is a critical factor for the company's success. To drive this growth, Dentech should focus on several key areas. First, they should closely analyze their target market and customer needs to identify new opportunities for product and service expansion. This may involve investing in market research, customer surveys, and data analytics to gain a deeper understanding of their customers' pain points and preferences. Second, Dentech should strengthen its sales and marketing strategies to effectively reach and convert more potential customers. This could include enhancing their digital presence, optimizing their sales funnel, and providing comprehensive sales training for their team. Third, Dentech should explore new sales channels and partnerships to expand its reach and diversify its revenue streams. This may involve collaborating with complementary businesses, leveraging e-commerce platforms, or expanding into new geographic markets. By focusing on these key areas, Dentech can position itself for sustained sales growth and long-term success in the industry.
    • 2. Customer Satisfaction and Internal Surveys
      Customer satisfaction is a critical metric for any successful business, and Dentech should prioritize understanding and addressing the needs of its customers. Conducting regular customer surveys, both formal and informal, can provide valuable insights into customer perceptions, pain points, and areas for improvement. These surveys should cover a range of topics, including product quality, customer service, delivery times, and overall satisfaction. Additionally, Dentech should consider implementing internal surveys to gauge employee satisfaction, engagement, and feedback. This can help identify areas for improvement in the company's internal processes, communication, and overall work culture. By combining customer and employee feedback, Dentech can develop a comprehensive understanding of its strengths and weaknesses, and implement targeted strategies to enhance the overall customer experience and drive long-term business success.
    • 3. Importance of Sales Manager Training
      Effective sales manager training is essential for Dentech's continued growth and success. Sales managers play a critical role in driving team performance, coaching and developing sales representatives, and ensuring the overall effectiveness of the sales organization. Investing in comprehensive sales manager training can yield significant benefits for Dentech, including improved sales team productivity, better customer relationships, and more efficient sales processes. The training should cover a range of topics, such as leadership development, coaching and mentoring skills, data analysis and forecasting, and strategic planning. Additionally, the training should be tailored to the specific needs and challenges faced by Dentech's sales managers, taking into account the company's unique products, services, and market dynamics. By prioritizing sales manager training, Dentech can empower its sales leaders to drive innovation, foster a high-performing sales culture, and ultimately, achieve its growth objectives.
    • 4. Financing R&D and ESS Training
      Investing in research and development (R&D) and employee skills and safety (ESS) training is crucial for Dentech's long-term competitiveness and sustainability. R&D efforts can help the company develop innovative products and services that meet evolving customer needs, while ESS training ensures that employees have the necessary knowledge and skills to perform their jobs safely and effectively. However, financing these initiatives can be a challenge, especially in the current economic climate. Dentech should explore a range of funding options, such as government grants, industry partnerships, and strategic investments, to secure the resources needed to support its R&D and ESS programs. Additionally, the company should carefully prioritize and allocate its resources to ensure that the most critical and impactful projects and training initiatives are funded. By striking the right balance between investing in innovation and employee development, Dentech can position itself for long-term success and maintain a competitive edge in the industry.
    • 5. Remote ESS Training with Hololens
      The adoption of remote employee skills and safety (ESS) training using technologies like Microsoft Hololens presents an exciting opportunity for Dentech to enhance the effectiveness and accessibility of its training programs. Hololens, a mixed reality headset, can provide immersive, interactive training experiences that allow employees to learn and practice critical skills in a safe, simulated environment. This can be particularly beneficial for Dentech's field technicians and engineers who may be located in remote or distributed locations, as it eliminates the need for in-person training sessions and reduces travel costs. Additionally, the data and analytics capabilities of Hololens-based training can help Dentech track employee progress, identify skill gaps, and continuously improve the training content and delivery. By embracing this innovative approach to ESS training, Dentech can ensure that its workforce is well-equipped to handle complex tasks, maintain safety protocols, and contribute to the company's overall operational excellence. However, Dentech should carefully evaluate the implementation and integration of Hololens technology, ensuring that it aligns with the company's training objectives, IT infrastructure, and employee needs.

  • 자료후기

      Ai 리뷰
      Dentech의 우수한 ESS 교육 프로그램과 R&D 투자 확대를 통해 고객 만족도 제고와 차별화된 제품 경쟁력 확보를 제안하고 있습니다.

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