*하* 스토어

*하*

개인

팔로워0 팔로우

소개

등록된 소개글이 없습니다.

전문분야 등록된 전문분야가 없습니다.

판매자 정보

학교정보

입력된 정보가 없습니다.

직장정보

입력된 정보가 없습니다.

자격증

입력된 정보가 없습니다.

판매지수

판매중 자료수

3개
전체 판매량

4개
최근 3개월 판매량

0개
자료후기 점수

평균C
자료문의 응답률

-

전체자료 3개

[호텔경영] 호텔 현관 실무론 평가D별로예요

ContentsINTRODUCTION- EXPLAINATION OF ORGANIZATION CHARTSTRUCTURE OF FRONT OFFICEFRONT OFFICE MANAGERASSISTANT FRONT OFFICE MANAGERRESERVATION MANAGERRESERVATION CLERKROOM CLERK (Reception Clerk)NIGHT CLERKFRONT CASHIERNIGHT AUDITORMAIL CLERKKEY CLERKFRONT SERVICEDOORMENBELLMEN4. RESERVATIONRESERVATION METHODCONFIRMATION SLIPCANCELATION POLICY AND ITS CHARGERESEVATION RACK SLIPGUEST CHARGE PAYMENTSGUEST CHECK-OUT- METHOD OF PAYMENTSCONCLUSIONI. IntroductionRegardless of whether a hotel is a simple rooming house or encompasses within its four walls all the facilities of a small city, it is truly a 'people' business not only in that it exists to serve people, but in that it requires the service of people to exist. All hotels rent rooms and most also offer food and beverages for sale. The successful ones add an extra ingredients; good service this is the only product that cannot be purchased. Service in each depends entirely on its staffs.The front office and service staffs are the contacity. His duties includes :-( Forecasting( Hiring, staffing and executing general reservation procedures for the Front Office( Handling of Guest relations as they apply to the Front Office.( Acting as liason between the Front Office and all other departments of the hotel.( Maintaining control of availability and rates to be accepted by all reservation offices.( Serving V.I.P. requests.ii) Assistant Front Office ManagerThe Assistant Front Office Manager closely assists the Front Office Manager. In the absence of the Front Office Manager and the Reservation Manager, He will assume full responsibility for the complete operation of the Front Officeiii) Reservation ManagerThe Reservation Manager assists the Front Office Manager in all his duties. He is often assigned to work an alternate schedule to assure maximum coverage in the Front Office. He assumes the full responsibility for the Front Office in the absence of the Front Office Manager.iv) Reservation ClerkThe Reservation Clerk handles s and good communications with the controller. The night auditor has many responsibilities in addition to preparing the night audit report. This position also includes check in and out after 11p.m., processing reservations, performing the duties of security guard, monitoring fire safety system, acting as cashier for banquet functions and performing the duties of manager on duty. The night auditor acts as a communication link between the guests and hotel operations during the 11 p.m. to 7 a.m.ix) Mail ClerkHandling the guests' mail-before they arrive, during their stay and after they check out-is probably the clerk's most important function. All mail received each day is usually given to the telephone or information clerk, who separates the guest and house mail, forwards the house mail to the proper departments, and checks the guest mail with the information rack.x) Key ClerkUntil the 1970s, most hotels except for the newly built ones still used the conventional key and lock system. Keyand an important marketing tool for lodging establishments. Travelers in various market segments depend on a well-organized reservation system that is easily accessible through toll-free numbers of on the Internet to unsure a well-planned trip. A reservation system must ensure efficient means of accessing, processing and confirming information. The principal function of a reservation system is to furnish hotels serviced by providing maximum number of reservation at a minimum cost to the system and therefore to the hotels themselves.i) Reservation method( Telephone : fast and easiest way to book the room. When room is assigned, it offers the confirmation letter.( Telegram/fax/mail : usually preferred in the urgent situation.( Through Agent : usually done when room have to be reserved in a group. Agent directly contact with hotel for booking.When requesting reservation arrives, the reservation clerk checks the reservation sheet to see if rooms are available. The clerk usually manipulatest's account. The folio is an individualized form printed from standard carbonless stock. In a property management system, the electronic folio is stored in the computer memory until a hard copy is required. The hard copy of the electronic folio is a standard folio that lists the date of transaction, item, voucher number for referral, debit of credit amount and updated balance. The voucher/transfer allows the origination department to charge or transfer an amount of money from one department or guest account to another department or guest account. A paid-out slip documents the authorized payment of cash to a vendor or an employee for a quick purchase of materials for the hotel. The front desk clerk uses these forms in posting charges and payments to a guest folio. Posting is a processing guest charges and payment. The night auditor can then track the procedures that the front desk clerk used in posting. These forms assist in maintaining control of bookkeeping activities in the front offige2

경영/경제| 2002.12.26| 12페이지| 1,500원| 조회(674)

호텔, 하우스키핑, 프론트, front office, 현관

미리보기

닫기
[호텔경영학입분] 호텔경영학

Historically, people have always traveled for reasons of business, government, education and religion. However, widespread travel for pleasure before the twentieth century was another matter altogether. Deterred by the inconvenience of poorly engineered and uncomfortable coaches, rough roads, the constant threat of crime, crude inns with inhospitable hosts and rude fellow travelers, travel was viewed as something to be undertaken more from necessity than by choice. Pleasure travel, which is a matter of choice, depends largely on the state of the economy, the amount of an individual's or family's disposable income, cultural norms, the level of apparent or perceived personal safety, time availability and access to relatively comfortable and efficient forms of transportation.

경영/경제| 2003.04.29| 10페이지| 1,000원| 조회(511)

호텔경영, 호텔 어원, hotel management, 호텔 개념, 호텔 종류

미리보기

닫기
[호텔경영] 호텔조직도 평가B괜찮아요

B4 용지의 호텔 조직도입니다

경영/경제| 2002.12.26| 1페이지| 1,500원| 조회(2,466)

경영, 호텔, 조직도, 조직표

미리보기

닫기