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한국방문을 홍보하기 위한 영문판 한국설명

NameLocation The Korean Peninsula is located in North-East Asia.LLLLLLLLLLFDDDKLocation The Korean Peninsula is located in North-East Asia.LLLLLLLLLLK It is bordered by the AmnokLocation The Korean Peninsula is located in North-East Asia. It is bordered by the Amnok River (Yalu River) to the northwest, separating Korea from China, and the Duman River (Tumen River) to the northeast which separates Korea from both China and Russia. The country itself is flanked by the Yellow Sea to its west and the East Sea to the east. There are several notable islands that surround the country including Jeju-do, Ulleung-do and Dok-do (Liancourt RocksLocation PopulationLocation The Korean Peninsula is located in North-East Asia. It is bordered by the Amnok River (Yalu River) to the northwest, separating Korea from China, and the Duman River (Tumen River) to the northeast which separates Korea from both China and Russia. The country itself is flanked by the Yellow Sea to its west and the East Sea to the east. There are several notable islands that surround the country including Jeju-do, Ulleung-do and Dok-do (Liancourt RocksGeographical Make-up Mountains cover 70% of Korea's land mass, making it one of the most mountainous regions in the world. The lifting and folding of Koreas granite and limestone base creates breathtaking landscapes of scenic hills and valleysPopulation As of 2009, the population of the Republic of Korea stood at 48,747,000. In terms of density, there are roughly 490 people per square kilometerWeatherKorea has four seasons, with a wet monsoon/summer season in the middle of the year, and a cold winter from November to March.Spring Spring lasts from late March to May and is warm. Various flowers, including the picturesque cherry blossom, cover the nation's mountains and fields during this time. Summer Summer lasts from June to early September. It is a hot and humid time of the year. Autumn Autumn lasts from September to November, and produces mild weather. It is the best season to visit Korea. Winter Winter lasts from December to mid-March. It can be bitterly cold during this time due to the influx of cold Siberian air. Heavy snow in the northern and eastern parts of Korea makes for favorable skiing conditions.Travel Highlights“Medical Hallyu”Demilitarized Zone (DMZ) ToursEco-TourismCity ToursTemple StayNorth Korea (Mt. Geumgangsan) ToursKorean CuisineThe Four SeasonsTaekwondoCruise ToursWhy KoreaCruise ToursIt is hard to choose only one to write about. However, I would like to instead share with everyone the reason why I have resided in Korea for as long as I have. Whenever I meet new people, foreigners and Korean alike they both seem very surprised at the duration of my stay here in the land of the morning calm. The dynamic energy of Korea can be felt wherever you go, whether in the lively Korean pop which is played from street front shops, or the constant rapid renovation and innovation which you can see in the numerous construction projects which ceaselessly continue on a daily basis. Korea is a country constantly undergoing rapid change. This energy is an amazing boost to one''s heart and soul. It keeps everything interesting and invigorating to the spirit. This energy most definitely was at its height during World Cup when Koreans did not miss the opportunity to share their unique energy and spirit with the world.{nameOfApplication=Show}

인문/어학| 2013.07.18| 5페이지| 2,000원| 조회(121)

우리나라, Korea, 한국방문, visiting Korea, 한국홍보, 영문판 ..

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호텔정보실무 - 마케팅편

Hotel Hospitality Marketing제 1 부 마케팅 / 환대사업 마케팅제 1 장 마케팅의 개념 및 의의제 2 장 환대사업 마케팅의 의의제1장 마케팅의 개념 및 의의제1절 마케팅의 탄생제2절 마케팅이란 무엇인가?제1절 마케팅의 탄생마케팅 탄생의 배경 고대 - 국가 자본주의 시대*마케팅이란 처음부터 존재한 것이 아니라 사업과 경영이 성공하여야 하기 때문에 그 필요에 의해서 탄생된 것이다.*마르크스 이론과 실천의 차이를 좁혀야 한다. 마케팅의 근본적 필요성을 간접적으로 주장.(1)고대시대*아리스토텔레스 고대 시대부터 교환, 분업, 화폐, 이자, 대금업 등 경제, 경영 문제를 언급하기 시작.*크네소폰 수출, 수입, 공공 기금으로부터의 대출 등 보다 현실적 경영학의 필요성을 제기하였다.(2)초기 자본주의(prebusiness capitalism) *토마스 아퀴나스(Saint Thomas Aquinas) 공정한 가격과 이익 개념을 언급하였으나, 근본적 개념을 이해하지 못한 문제 투성이의 진보시대로 상징되던 시대.*아담 스미스(Adam Smith) 국부론, 이상적 자유 시장과 경제 사회의 모든 활동을 기술하였다. 개인적 목표 추구, 경쟁의 자유 특히 시장의 힘이 모든 경제 문제를 해결한다는 '보이지 않는 손'의 개념 언급. 마케팅의 필요성을 가장 헌시적으로 제시.(3) 산업 자본주의 시대(1976 – 1890)(4) 제품 지향적시대(product-oriented) 공급 증대되고 기술이 발달되면서 생산성 뿐만 아니라 제품의 품질 (product quality)이 사업의 성패를 결정한다는 시대.(5) 판매지향적 시대(sales-oriented) 카르텔, 트러스트, 주식회사 등이 탄생*스펜서 다윈의 '적자 생존 법칙'을 사회 발전에 적용시키며, 약한 기업은 강한기업을 위해 희생되어야 한다 는 기업 윤리를 주장하였다.(6) 대공황 스펜서의 기업 윤리와 같은 사회적 기업적 진화론 하에 금융가들은 사업확장으로 돈을 벌고 시장을 주도. 이러한 횡포의 사형선고- 대공황(7케팅 윤리(marketing ethics) 등.제2절 마케팅이란 무엇인가?1. 마케팅은 경험적 지식이다.*마케팅의 진리 소비자의 욕구(needs)와 필요(wants)에 부합되는 제품과 서비스, 같은 의미로 소비자의 문제(problem)를 해결 할 수 있는 제품과 서비스를 창조해 내야 한다는 것이 유일한 그리고 변하지 않는 공식이다.*마케팅은 경험적 지식이다 마케팅의 모든 학문적, 이론적 근원은 시장이 가르쳐 주며, 모든 사업과 경영에 대한 심판은 시장이 내린다. 그 시장은 너무 복잡하고, 그러나 정확하며,모든 것을 초월한 전지전능한 것이기 때문에 우리는 시장의 경험에 의해서만 배웠고, 또 영원히 시장에서의 경험을 통해서만 배울 수 있다.2. 소비자의 욕구와 필요 그리고 문제 해결*Philip Kotler '마케팅이란 제품과 가치를 창조하고 타인(타 기관)과의 교환을 통하여 개인들과 집단들의 욕구와 필요를 충족시키는 사회적, 관리적 과정'이라고 정의를 내림.2-1 욕구, 필요 문제의 개념*욕구(needs): 부족을 느끼는 상태. 마슬로우의 욕구단계*필요(wants): 욕구를 충족시키기 위한 여러 형태의 수단에 의하여 나타나는 열망.*문제(problem): 궁극적인 만족감과 욕구 및 필요와의 차이로서 그 차이가 적을수록 그 제품 및 서비스는 소비자의 문제를 더욱 잘 해결하게 된다. 가치(value)는 소비자가 자신의 욕구를 만족 시키는 제품과 서비스의 모든 능력에 대한 최종적 평가를 의미, 이 가치는 교환(exchange)에 의해서 결정된다.2-2 욕구, 필요 문제의 진정한 의미*욕구와 필요의 진정한 의미? ex1) 송곳 송곳 끝, 구멍의 효용 ex2) 항공선 티켓과 좌석 여행 일정과 속도 ex3) 책 흥미, 지식필요에 집착하는 마케터의 성공은 강, 근본적인 욕구에 집착하는 마케터의 성공은 바다.*소비자의 문제비품전쟁(amenity)으로 객실 요금 인상 ex) 비누,샴푸, 향수등 맥주의 광고 전쟁으로 인한 맥주 값 인상*고객은 크게 원하지도 않았던 비품 때문에 높지향적 사고와의 단절판매는 주로 고객이 원하는 제품을 기업 외부로 내보내는 일방적 과정(one-way process)이다. 마케팅은 고객이 원하는 것이 무엇인 가에 대한 사실을 기업이 파악함으로써, 제품과 서비스를 개발하고 다시 반송하는 상호과정(two-way process)이다. 판매 지향적 기업은 공장으로부터 사업을 시작하지만 마케팅 지향적 기업은 시장으로부터 사업을 시작한다.제품지향적 관념마케팅 지향적 관념독특한 향이 나는 향수개성과 품위를 지킴성능이 좋은 컴퓨터사무실과 개인의 효율성 증대유명인이 집필한 책교양과 전문 지식의 고취프랑스 정통 요리사가 조리한 음식미각과 건강을 향상시내 중심지에 위치한 호텔비즈니스와 관광의 편의성 증대정시에 도착하는 룸서비스고객의 시간 계획과 약속을 지켜줌표1-2 제품 지향적 관념과 마케팅 지향적인 관념의 차이3-4 약속이행ex) 가격 지향 고객에 대해 호텔의 문제를 운운하며 대처한 결과, 고객을 창출은 하였지만 예약거절로 끝났을 뿐만 아니라 그 고객들은 타 호텔에서 50여일을 3,4실의 객실에 투숙하고 있다.3-5 전사적, 통합적 마케팅 행위*마케팅의 올바른 실천은 회장에서부터 가장 낮은 직급 직원까지의 책임이다. 전사적, 통합적 마케팅의 수행에 있어서 가장 큰 책임은 마케팅부의 노력이지만, 타 부서의 협조 및 타협 없이는 기업의 최 종 목표를 달성할 수 없다.제 2 장 환대사업 마케팅의 의의제1절 환대 산업의 발전과정과 범위1. 환대산업의 발전 과정B.C. 50-60년여자로부터 독립하여 여행 중에 외식을 할 장소가 필요0년예약이 초과되어 숙박을 하지 못함. 최초의 예약 초과 사례.70-80년여행자에게 필요하였던 외식산업이 이탈리아 로마에서 최초 등장1200년대여행자 뿐만 아니라 일반인도 외식하기를 원함. 외식산업 발전 시작.1200-1300년대이탈리아 Inn에서 최초로 허가받은 와인을 수입하고 판매.1400-1500년대영국에서 최초로 inn내에 홀로 투숙할 수 있는 객실이 생김.최초의 커피숍등장.1600-1700년대Inn화 보급,호텔체인 개념 처음 도입.1880년대Ritz-Carlton호텔 탄생. 호화호텔과 체인호텔의 개념 동시에 확산시킴. 1881년 뉴욕의 Prospect Hotel에서 호텔 최초로 전기를 이용한 조명시설 도입. 1885년 독일에서 자동차 발명.1890년대호텔 노조 결성. 국내에서는 1987년 노조 결성. 서양과 비교할때 100년이 뒤짐. 1894년 객실에 전화 도입. 1896년 호화롭게 건축된 Waldorf-Astoria Hotel은 지진에 의해 붕괴되어 1931년에 재건축.1900년대Horn Hardart`s Automat에서 최초로 자동판매기 도입. 1901년 독일에서 수입되던 중 바다에 침몰. 1907-1908년에 대중에게 보급된 Statler Hotel 탄생(300개의 객실, 대중적 호텔로 기록). 1909년 영국에서 최저 임금제 제정.1910년대세계 최초의 호텔 협회인 미국 호텔협회(American Hotel Association)가 결성되었는데, 50년 후의 미국 호텔모텔협회(AH MA)의 모체가 됨. 2001년 AH LA(American Hotel Lodging Association)으로 명칭 개정. 1910년부터 20여년동안 장기체재호텔 및 컨벤션 호텔 등장. 1913년 상업용 냉장고 발명, 1919년 외식산업 협회 NRA(National Restaurant Association)가 결성. 미국 최초의 fast food 레스토랑인 A W가 탄생.1920년대1920년 자동차의 발달로 drive-in시설을 최초 개발. 라디오 보급. 1926년 TV 발명, 공인호텔회계제도 제정. 1년 후 레스토랑 회계제도 제정. 1929년 최초의 공항호텔 Oakland Airport Inn 개관.1930년대공황의 여파로 1930-1935년 기간동안 미국에서 85%의 호텔들이 도산하며 무수한 시장의 기회를 제공하였고, 특히 체인호텔이 급증. 1930년 환대산업에 처음으로 프랜차이즈 개념 도입.1860년 제조업체에서 프랜차이즈 처음 도입. 1939년 독일에서 제트엔진서를 제공. ex2) 하얀 종이로 싸여있는 컵- 청결성이라는 무형성에 대한 유형적 단서. ex3) McDonald`s의 청결함을 강조한 큰 유리창. ex4) T.G.I.F(Thanks God It`s Friday`s)의 상호를 크게 디자인해서 어필하고자 하는 밝고 캐주얼한 이미지. ex5) Hampton Inn – 도어맨, 벨맨, 컨시어지 데스크가 없다. 대신 호출기를 가지고 대기. 편안하고, 경제적인 호텔의 이미지에 대한 유형적 단서. ex6) 매리엇 호텔에서는 시간을 지키지 못하였을 경우 돈을 받지 않겠다는 약속을 통하여 유형적 단서를 제공하고 있다.2. 부패성, 비저장성(Perishability / nonstorability)*서비스는 시간과 분리하여 생각할 수 없다. 서비스의 소멸성이란 서비스는 유형재화와는 달리 창고에 저장될 수 없으므로 시간 내에 판매되지 않으면 소멸해 버린다.ex) 호텔 객실의 유통기간은 24시간으로 그 시간 내에 판매하지 못하면 저장할 수가 없기 때문에 영원히 판매할 수 없다.*객실을 저장할 수 없기 때문에 비수기에는 50%이상의 할인율을 적용하여 판매하려고 한다. 단골고객이 많은 호텔 일수록 수요예측이 보다 용이하고 많은 할인율이 적용 되야 하는 객실 수 를 줄일 수 있다.3. 이질성(heterogeneity, variability)*생산과 소비가 동시에 발생하기 때문에 서비스가 고객에게 전달되기 전에 사전 품질관리가 불가능하다. *수요의 굴곡이 심해 고객이 한꺼번에 몰리는 피크시간에 서비스의 질을 유지하기 어렵다. *호텔 서비스의 성격상 인적 요소가 많이 가미되어 있기 때문에 똑같은 서비스훈련을 시킨다 할지라도 종업원에 따라 다른 질의 서비스를 제공하기도 하며, 같은 서비스 제공자라 할지라도 시간과 기분에 따라 또는 고객에 따라 다른 수준의 서비스를 제공하기도 한다. *서비스를 어떻게 표준화 시키느냐가 큰 관건. *모든 소비자를 만족시킬 수 없기 때문에 각 기업들은 그들의 제품과 서비스 에 부합되는 고객을 찾아야 하고, 그것을w}

경영/경제| 2013.07.18| 25페이지| 2,000원| 조회(142)

마케팅, 마르크스, 호텔마케팅, 환대산업, 호텔정보실무, 환대산업의 마케팅

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STAFF MANUAL APC Certificate 3 assessment 2 term customer service

STAFFMANUAL*CUSTOMER SERVICE MENUAL*CONTENTS5 reasons to read this manualHOW TO PROVIDING CUSTOMER SERVICE (Providing customer service)Dealing with customer complaints, including processing the complaint and follow up proceduresLegislation affecting customer service for that hospitality IndustryThe manual must include appropriate forms to be used recording cus – tomer complaints.The policies and procedures must also include responsibilities of the staff members.Reference List5 reasons to read this manualEveryone gets compliments and complaints from customers, but this manual helps you to find out how you are really doing.This manual shows you a way to improve (if you need to) based on your own resources.It is based on what was done by people inorganizations just like yours. It sets out what we did, what we achieved and what we might do differently if we were to do it again.It is practical and doesn’t assume that you have lots of money to try to fix thingsOur approach is to involve and rate a good balance between a commitment to the customer and a commitment to the organization, through flexibility and problem solving.Treat customers as you would wish to be treated.Always end your dealings by saying goodbye.Company policy directs the staff member to pass the complaint to a more senior person or someone in another area of operations because :The monetary value of the complaint is above your limit to handleThe complaint was made to the wrong personThe problem is clearly caused by a different areaThe customer has got very angry : staff should refer the problem to someone more experienced or with authority.Staff member cannot understand the complaint because of a language or communication difficulty and may want to refer to someone who speaks the appropriate language.Legislation affecting customer service for that hospitality IndustryCustomer rightsFair TradingWorkplace Health and Safety.Anti – discriminationEqual opportunityContract lawProtection from violence and bully let the salesperson know why they wanted the goods and theGoods were not fit for the purpose that the salesperson told they were wanted for.Example #1One sale o $100 with $20 of profit per month ;I a disgruntled customer tells 8 people ( the minimum) the company will lose $800 in sale and $200 and $160 in revenue a month. That’s $2,400 in sales and $480 in revenue quarterly. It’s also $9,600 in sales and $1,920 in revenue yearly.If a disgruntled customer tells 10 people ( the median) the company will lose $1,000 in sales and $200 in revenue a month. That’s $3,000 in sales and $600 inRevenue quarterly. It’s also $12,000 in sales and $2,400 in revenue yearly.If a disgruntled customer tells 20 people ( the maximum) the company will lose $2,000 in sales and $400 in revenue a month. That’s $6,000 in sales and $1,200 in revenue quarterly. It also $24,000 in sales and $ 4,800 in revenue yearly.The manual must include appropriate forms to be used recording cus – tomer complaints.*** SAMPLE REComplaint ______________________________________________________________________ASSIGNEE EVALUATIONDate(s) Evaluation Performed______________________________________________________________________Evaluation Results______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Q Copy of evaluation attachedCONCLUSIONSQ Device Defective Q Device Failed to Meet Specifications Q Improper UseQ Shipping Damage Q Repair RequestQ Other(specify) ______________________________________________________________________________________________________________________________________________________________ACTION/REPLY TO COMPLAINANTNone. Reason for no action ____________________________________________________________________________ibilities of the staff members.The following list is a set of tips that will help organization’s to focus on the most important elements ofCustomer service excellence:Always focus on service before anything else.Give the best experience possibleCreate a unique customer experienceUse the customer as a marketing vehicleAlways remember that you are selling “wow”Always respect your customer (time and opinion)Always improve on your serviceMeasure their satisfaction and engagementEducate, encourage and use incentives on employees to deliver serviceDifferentiate your brand from competitionKnow your customer base ( segmentation)Integrate your operations processes into your customer marketing strategiesUnderstand that customer satisfaction is based on loyalty, identity, values, and relationshipsSpecial interactions keep customers coming backSolve problem quickly and turn complainers into advocatesCustomer service staff must have the authority to make decisionsListen to your customers ; change ttm

인문/어학| 2013.07.18| 11페이지| 1,000원| 조회(104)

APC, ASSESSMENT 2term, CERTIFICATE 3 as, cu..

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APC CERTI3. 2 term ASSESSMENT resource management 2

ㅁ1. BUSINESS INTRODUCTIONOur shop name is N.H café.Our shop will be located in Event Cinema Building.We try to provide the world's best coffee. The reason we opened in this area isbasically due to demographic and physical requirements as followingFoot traffic and near to store or office side.Car traffic and should be easy for entry.Visible from roadway if possible.You will not experience the real taste of coffee if you don’t try our products and added with excellent services.we will deliver you to enjoy the happiness with your friends.Name : N.H CaféLocation : Event Cinema Building in cityProducts and services : Coffee, drinks and light mealsBrunch, lunch and take awayBUSINESS RESOURCESWe need the following mentioned resources in order to run the business.1) Facilities and EquipmentFacilities: building/room for the shop divided into a space for storage,a space for making coffee, a space for customers enjoyingthe coffee.Equipment: 1 fridge, espresso machine, airport/thermal brewer,audioeans origin like as from BRAZIL, INDONESIA, VIETNAM, COLOMBIA, etc. But due to the quantity of consumption, you can’t not import directly from country of origin.You will have following few options of suppliers:Kaldi Gourmet Coffee Roaster, website at: HYPERLINK "http://www.kaldi.com"http://www.kaldi.com.D.D. Coffee, website at: HYPERLINK "http://www.coffeexlusive.com"http://www.coffeexlusive.com.Bay Coffee Roaster, website at: HYPERLINK "http://www.baycoffee.com.au"http://www.baycoffee.com.auThe allocation of above material will be determined by the owner based on input from the staff of each branch.MONITORING AND REPORTING THE SUPPLIES/MATERIAL USAGEOwner will appoint one Staff for reporting the usage of the allsupplies/material, one Staff for controlling the usage ofmachines/equipments and one Staff for controlling all facility and inventory.Especially the usage of material, the Staff should check and report daily and before the material finish in order to arrange new delivery.Overalrchase will be done only by owner or Staff just can purchase when any instruction from owner for it.In any case, quotation or offer from suppliers should be in written (including company’s logo, sign and company’s stamp) in order to avoid any misunderstanding and to pay responsibility to other proprietorships/owners.And also all purchasing documents should be complete including quotation, purchase order (PO), delivery note, invoice, tax paid evidence, and other necessary documents mentioned in confirmation of purchase/contract.Policies for Receiving the PurchaseWhoever Staff that will receive the purchase have to check the goods and make sure about the quality and the quantity are as per purchase order.The Staff who received the goods should sign on the Delivery Note.Prior to sign the Delivery Note, Staff should double check the Delivery Note whether mentioned the same with Purchase Order/Contract or not.Procedures for PurchaseProcedures of purchase will be showed as following chart:Rechecked the specification mentioned in the PO.And then, see whether any quality certificate attached or not. If any, then double check the quality or specification mentioned in that certificate, and last check the specification mentioned in the physic of the machines.If there is no quality certificate given, then just directly check themachines and compare to the PORaw Material Coffee BeanThe Staffs will be trained a little bit about coffee bean for example how to distinguish the grade A of coffee bean and other lower grade.When received the coffee bean, Staff should roughly check the physic of the bean and then double check the specification mentioned in the packaging.After that, check again the specification mentioned in the PO.Corrective action if the things purchases received is not compliant with the purchases orderedFor fridge, coffee machines, hardware and other electronic including some inventory products, they should be returned to the suppliers and ask suppliers to send the cENTALLY SUSTAINABLE WORK PRACTICEN.H Café plan and target for environmentally sustainable work place:Reduce as maximum as possible of water consumption. For example, prepare one bucket of water for washing the plates and glasses and do not pour that bucket of water because it still can be used for next washing.Reduce the using of paper and also reduce postage. For example, try to avoid using paper for print out the PO to supplier because it can be done by email and it’s enough for evidence.Buy the fridge, coffee machines and other electronic things with energy saving label one.Prepare the bins for recycled waste and no recycled one.Avoid to use paper when issue PO to suppliers because it can be done by email.Give some briefing to all Staff about their responsibility in take care the environmental issue at work place.With participation in above mentioned means save the financial resource.Monitor the practice:Owner should go to field to control how the staffs are working.Check the electrt B

인문/어학| 2013.07.18| 8페이지| 1,000원| 조회(105)

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Cafe shop manual & APC CERTI3. 2 term ASSESSMENT Project management

PROJECT MANAGEMENT REPORT:MICKEY CAFÉ SHOP(To Complete the Subject of RESOURCE MANAGEMENT)|||Presented by|||Certificate III in BusinessFELIZ CAFÉ SHOPPREFACEOpen a coffee shop in Sydney?? Believe there should be no reason to answer “no”. Coffee should be able to be said as one of popular drink in the world and you may wonder if it’s said that coffee is good for your health in fact. Previously, coffee is judged as unhealthy drink due to its caffeine content but recently US National Cancer Institute (NCI) in their research has proved that coffee is actually good for health and therefore with 3 more cups of coffee can slash the progression of liver disease (source: HYPERLINK "http://www.acta.org.au/article.php?a=1"http://www.acta.org.au/article.php?a=1).Australian Coffee Traders Association (ACTA) in their article (site: HYPERLINK "http://www.acta.org.au/article.php?a=2"http://www.acta.org.au/article.php?a=2) has shown some other benefit reasons are:Pure coffee products are growing up come.Please check it out our beverages and service below:WhoWhereWhatFELIZ CAFÉ SHOP(HAPPY COFFEE SHOP)Your Real Taste of CoffeeMartin PlaceProduct: drinks and light mealsQVBDrinks:Event Cinema BuildingEmpresa latteEmpresa means business. So we suggest this product to customer who comes to have meeting with clients or partner business.Sem companhia cappuccinoSem Companhia means lonely. We suggest customer to taste this product when you come alone.Conversa EspressoConversa means chat. So, customer who comes to have meeting with friends, try this taste.Feliz EspressoFeliz means happy. Are you feeling sad? Then find out this amazing taste of feliz espresso.Cedo LatteCedo means early. So, wanna relax with a cup of coffee before going to work, this should be your taste.Amor Mocha Espresso – encourage for men.Amor Mocha Latte – for womenAmor means love. Wanna enjoy coffee with your soul-mates? Try this romantic taste and express your love more.ServiceYou may drink in or take awayBUSINESS RESOURter company’s fee if any and other payment due to legal service.Setting logo design fee.Promotion fee including web design fee.Cash on hand.And others un-expectable fee.The capital is expected 100% from owners and or some portion from owners and the remaining can be by loan.ACQUIRE THE RESOURCESEspecially coffee bean as the main raw material, you will purchase from world’s best Arabica beans origin like as from BRAZIL, INDONESIA, VIETNAM, COLOMBIA, etc. But due to the quantity of consumption, you can’t not import directly from country of origin.For this coffee bean, you may only use the FIRST GRADE/GRADE “A” of ARABICA BEAN and will reject the bean out of that mentioned grade.You will have following few options of suppliers:Kaldi Gourmet Coffee Roaster, website at: HYPERLINK "http://www.kaldi.com"http://www.kaldi.com.D.D. Coffee, website at: HYPERLINK "http://www.coffeexlusive.com"http://www.coffeexlusive.com.Bay Coffee Roaster, website at: HYPERLINK "http://www.baycoffee.com.au"http:/op’s stamp.Just in case all owners are away, Staff may arrange the purchase and sign the purchase order on behalf of owners and all of this will be under owners’ instruction. In this case, still all purchase documents should be complete.Procedures for PurchaseProcedures of purchase will be showed as following chart:Policies for Receiving the PurchaseWhoever Staff that will receive the purchase have to check the goods and make sure about the quality and the quantity are as per purchase order.The Staff who received the goods should sign on the Delivery Note (DN).Prior to sign the Delivery Note, Staff should double check the Delivery Note whether mentioned the same with Purchase Order/Contract or not.Staff should directly call the owner when the goods are not as per order.Procedures for Receiving the PurchaseWHEN RECEIVING PURCHASEIn Compliance with OH&SIn coffee business, basically there is no heavy thing to be purchased and therefore there is no specific concern about Health and Safety ed to the suppliers and ask suppliers to send the correct one.For the raw material, some corrective actions can be considered as the following mentioned but depend on how big the mistake is and how tolerance you will give to the suppliers:Reject the goods and ask the supplier to return the money, then turn to another supplier,Reject the goods and ask the supplier to send the proper one,Accept the goods without any penalty,Accept the goods with some discount.ASSET REGISTER AND MAINTENANCE PLANFor the asset register, please refer to attachment file.For the maintenance plan especially to the fridge and machines, first step, should check to suppliers whether they provide the service/maintenance for certain period or not because sometimes the supplier may provide such service.If there is no such service, then those machines should be maintained at least once a year.PLAN AND TARGETS OF PARTICIPATION IN ENVIRONMENTALLY SUSTAINABLE WORK PRACTICEFeliz Café Shop’s plan and target for environment---

인문/어학| 2013.07.18| 12페이지| 1,000원| 조회(98)

APC, ASSESSMENT 2term, project management, CERTIFICATE 3 as

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