호텔기업의 펀 리더십이 서비스성과에 미치는 영향 －팔로워십과 집단응집성의 매개효과를 중심으로－ (An Influence of Fun Leadership on Service Effect in Hotel Business:Focused on the Mediating Effect of Followership and Group Cohesiveness)

서지정보

· 발행기관 : 한국관광연구학회
· 수록지 정보 : 관광연구저널 / 25권 / 4호 / 145 ~ 162페이지
· 저자명 : 노선희, 권태일

초록

The purpose of this study is recognize the necessity of fun leadership in hotel business and to structurally analyze the causal relationships among the factors of fun leadership, followership, group cohesiveness and service effect. With this, the study intended to suggest research implication applicable to effective organization management and human resource management in hotel business. The hypotheses regarding what kind of structural effect of fun leadership on followership, group cohesiveness and service effect were set up. Additionally, the study intended to suggest a way of effective fun management to organization management and service effect side in hotel business. In order to realize the purpose of this study, 4 latent variables(fun leadership, followership, group cohesiveness, service effect) were set up. To investigate structural relationships among variables, the study used a structural equation modeling. In addition, the questionnaire designed to analyze the study model empirically was circulated to hotel employees(restricted to the employees in permanent positions) working at the service encounter area. AMOS 7.0 statistical package was used to analyse collected data. According to the results of the research, it is proved that fun leadership in hotel business have a positive effect on service effect. In addition, this results was reinforced when it affected to service effect with mediating variables like followership and group cohesiveness.

영어초록

The purpose of this study is recognize the necessity of fun leadership in hotel business and to structurally analyze the causal relationships among the factors of fun leadership, followership, group cohesiveness and service effect. With this, the study intended to suggest research implication applicable to effective organization management and human resource management in hotel business. The hypotheses regarding what kind of structural effect of fun leadership on followership, group cohesiveness and service effect were set up. Additionally, the study intended to suggest a way of effective fun management to organization management and service effect side in hotel business. In order to realize the purpose of this study, 4 latent variables(fun leadership, followership, group cohesiveness, service effect) were set up. To investigate structural relationships among variables, the study used a structural equation modeling. In addition, the questionnaire designed to analyze the study model empirically was circulated to hotel employees(restricted to the employees in permanent positions) working at the service encounter area. AMOS 7.0 statistical package was used to analyse collected data. According to the results of the research, it is proved that fun leadership in hotel business have a positive effect on service effect. In addition, this results was reinforced when it affected to service effect with mediating variables like followership and group cohesiveness.

참고자료

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