여행사 종사자의 조직공정성 지각에 따른 심리적자본이 직무소진과 심리적 계약에 미치는 영향 연구 (The Effects of Psychological Capital depending on Travel Agency’s Perception of Organizational Justice on Burn-out and Psychological Contract)

서지정보

· 발행기관 : 관광경영학회
· 수록지 정보 : 관광경영연구 / 19권 / 1호 / 291 ~ 317페이지
· 저자명 : 최재우, 이철진

초록

This study has been performed to verify whether organizational justice perceived by employees of travel agency contributes to psychological capital formation of each employee and to examine the influence of formed psychological capital on job burnout and psychological contract intention in terms of organization management. The results are as follows. First, the perception of distributive justice has proved to have a significant influence on whole sub-factors of psychological capital. Second, the perception of interactional justice has proved to have a meaningful effect on all factors of psychological capital except hope. On the one hand, the perception of procedural justice has a significant influence on hope among psychological capital. Third, the formation of psychological capital has proved not to have a significant influence on individual emotional exhaustion of employees while self-efficacy and optimism among psychological capital have a huge impact on self-achievement of employees. Lastly, self-efficacy and hope have proved to have a meaningful effect on psychological contract as a consequence variable. This study has implications in that it verifies the necessity of organizational justice which contributes to psychological competence of individual employees in travel agency from administrative aspects. If further researches on specific recognition factors proceeds, better suggestion for marketing will be available.

영어초록

This study has been performed to verify whether organizational justice perceived by employees of travel agency contributes to psychological capital formation of each employee and to examine the influence of formed psychological capital on job burnout and psychological contract intention in terms of organization management. The results are as follows. First, the perception of distributive justice has proved to have a significant influence on whole sub-factors of psychological capital. Second, the perception of interactional justice has proved to have a meaningful effect on all factors of psychological capital except hope. On the one hand, the perception of procedural justice has a significant influence on hope among psychological capital. Third, the formation of psychological capital has proved not to have a significant influence on individual emotional exhaustion of employees while self-efficacy and optimism among psychological capital have a huge impact on self-achievement of employees. Lastly, self-efficacy and hope have proved to have a meaningful effect on psychological contract as a consequence variable. This study has implications in that it verifies the necessity of organizational justice which contributes to psychological competence of individual employees in travel agency from administrative aspects. If further researches on specific recognition factors proceeds, better suggestion for marketing will be available.

참고자료

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