여행사 직원의 핵심 직무특성에 따른 조직 갈등이심리적 소진에 미치는 영향 (The effects of the employees’ organizational conflicts based on core job characteristics of travel agency on psychological burnout)

서지정보

· 발행기관 : 한국호텔관광학회
· 수록지 정보 : 호텔관광연구 / 20권 / 2호 / 1 ~ 16페이지
· 저자명 : 신형섭

초록

The purpose of this study is to test the structural relationships of core job characteristics, organizational conflicts, psychological burnout in the travel agency. To accomplish the goals, a field survey was conducted on the employees' of travel agency in the Seoul area. The statistical tools to be undertaken in this research were frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis, confirmatory factor analysis, and covariance analysis using the statistical package of SPSS (12.0) and AMOS (6.0). Sobel Test is additionally conducted confirm the significance of mediating effect. The results of this study could be summarized as follows; First, the core job characteristics (the skill variety, task significance, task identity, autonomy and feedback) have a negatively affects the level of travel agency employees organization conflicts. Second, the core job characteristics (the autonomy and feedback) have a negatively affects the level of travel agency employees emotional exhaustion. Third, the core job characteristics (autonomy)have a negatively affects the level of travel agency employees dehumanization. Fourth, the core job characteristics (the feedback) have a negatively affects the level of travel agency employees sense of achievement. Fifth, the employees organizational conflicts has a positive effect on his emotional exhaustion, dehumanization and the decrease of his sense of achievement. and the more the positive influence to employees' psychological burnout. In the last chapter, the paper concludes with discussions and the managerial implications for effective personnel policies.

영어초록

The purpose of this study is to test the structural relationships of core job characteristics, organizational conflicts, psychological burnout in the travel agency. To accomplish the goals, a field survey was conducted on the employees' of travel agency in the Seoul area. The statistical tools to be undertaken in this research were frequency analysis, exploratory factor analysis, reliability analysis, correlation analysis, confirmatory factor analysis, and covariance analysis using the statistical package of SPSS (12.0) and AMOS (6.0). Sobel Test is additionally conducted confirm the significance of mediating effect. The results of this study could be summarized as follows; First, the core job characteristics (the skill variety, task significance, task identity, autonomy and feedback) have a negatively affects the level of travel agency employees organization conflicts. Second, the core job characteristics (the autonomy and feedback) have a negatively affects the level of travel agency employees emotional exhaustion. Third, the core job characteristics (autonomy)have a negatively affects the level of travel agency employees dehumanization. Fourth, the core job characteristics (the feedback) have a negatively affects the level of travel agency employees sense of achievement. Fifth, the employees organizational conflicts has a positive effect on his emotional exhaustion, dehumanization and the decrease of his sense of achievement. and the more the positive influence to employees' psychological burnout. In the last chapter, the paper concludes with discussions and the managerial implications for effective personnel policies.

참고자료

· 없음