외식기업 종사원의 근무환경 및 감정노동이이직의도에 미치는 영향 (The effect of work environment and emotional labor in the Food Service Company on Turnover Intention)

서지정보

· 발행기관 : 한국호텔관광학회
· 수록지 정보 : 호텔관광연구 / 20권 / 1호 / 154 ~ 169페이지
· 저자명 : 이상정, 최성기

초록

This study , the overall trend of food service companies, the definition of the working environment of the restaurant staff, explanation of the theoretical background, investigation on the relationship between leaving through the theoretical foundation of emotional labor, to predict work environment and emotional labor It is necessary for effective personnel managers and administrators of effective food resources management of food service enterprises through effective conclusion about what kind of influence relationship is given to variable to set as variable for efficient workforce management There is a purpose to provide materials. As a result of these analyzes, it was analyzed that all external and internal factors of emotional labor showed a significant influence relationship in the influence of work environment and emotional labor. Interpretation of these analysis results shows that the work environment has been analyzed as having much influence on emotional labor. Especially food service companies and surrounding human resources are positioned as the most influential factors and are derived as a result of various previous research and this research is also applied to external and internal emotional labor, human environment Has an influence on the result. As these results show, we often derived the result that the job separation often needs to recruit personnel selected from the first recruitment stage due to the characteristics of the restaurant. Analysis results show that the physical environment is also an important variable for emotional labor, and these results also indicate that it is an important influential factor for the management of eating out company.
By adopting the compensation system which is the ultimate factor of the working environment, it was analyzed as a result that influences both the external behavior and internal behavior of hypothesis emotional labor on the working environment. The relationship between the influence of the hypothesis working environment and the turnover of the two workers was analyzed as having an influential relationship and the results that all the influences of the hypothesis emotional labor on the turnover were also analyzed.

영어초록

This study , the overall trend of food service companies, the definition of the working environment of the restaurant staff, explanation of the theoretical background, investigation on the relationship between leaving through the theoretical foundation of emotional labor, to predict work environment and emotional labor It is necessary for effective personnel managers and administrators of effective food resources management of food service enterprises through effective conclusion about what kind of influence relationship is given to variable to set as variable for efficient workforce management There is a purpose to provide materials. As a result of these analyzes, it was analyzed that all external and internal factors of emotional labor showed a significant influence relationship in the influence of work environment and emotional labor. Interpretation of these analysis results shows that the work environment has been analyzed as having much influence on emotional labor. Especially food service companies and surrounding human resources are positioned as the most influential factors and are derived as a result of various previous research and this research is also applied to external and internal emotional labor, human environment Has an influence on the result. As these results show, we often derived the result that the job separation often needs to recruit personnel selected from the first recruitment stage due to the characteristics of the restaurant. Analysis results show that the physical environment is also an important variable for emotional labor, and these results also indicate that it is an important influential factor for the management of eating out company.
By adopting the compensation system which is the ultimate factor of the working environment, it was analyzed as a result that influences both the external behavior and internal behavior of hypothesis emotional labor on the working environment. The relationship between the influence of the hypothesis working environment and the turnover of the two workers was analyzed as having an influential relationship and the results that all the influences of the hypothesis emotional labor on the turnover were also analyzed.

참고자료

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