The Innovation of the Korean Government's Online Civil Certification Issuance Service

서지정보

· 발행기관 : 사단법인 한국신용카드학회
· 수록지 정보 : 신용카드리뷰 / 14권 / 4호 / 136 ~ 150페이지
· 저자명 : 최동준, 김두언, 김상봉

초록

A 'non-face-to-face Service' is emphasized in the business activities and personal lives. This study reviewed the characteristics of each stage of development of civil certificates issuance and distribution of the Republic of Korea in the era of non-face-to-face service and derived implications for the acceptance of electronic documents.
In December 2019, the Korean Government introduced a new paradigm for issuing certificates in electronic forms. In order to review each development stages and characteristics of issuance of government certificates in the Republic of Korea, the researchers reviewed academic researches, government disclosure materials related to Electronic Government and Digital Government. In particular, the study compared and analyzed the characteristics and differences of three methods of issuing non-face-to-face certificates(Kiosk Machine, Online Civil Certification Service and Electronic Certificates Issuance Application) and brought out prerequisites for the implementation of the Online Electronic Certificate Acceptance System.
The Korean Government has continuously improved the administration services of issuing certificates.
To avoid visiting several administrative offices, 'community service' centers were designated to issue the certificates, and the certificates could be issued 24 hours a day at kiosk machines or online government portal. Since the certificates were issued in paper form, most of the applications for various civil services and financial services that occurred after the certificate was issued, were mostly made in person or by post. Electronic Certificates are expected to drive non-face-to-face administrative services in the 'Digital Era' and 'With Corona Era'. Unlike paper documents, people can't receive Electronic Certificates directly, so the certificate receiving entity needs technical preparation.
Organizations that receive various applications for such as civil service administration, finance, entrance examination, and recruitment should prepare for the forthcoming change of receiving method.
A receiving organization should be able to receive government-issued Electronic Certificates as well as non-government-issued certificates, and also paper certificates in a transitional period. With electronic documents available 24 hours a day, the receiving entity needs to process applications received after working hours and may need to apply artificial intelligence in the field.

참고자료

· 없음