몽골 서비스업 종사자의 부정적 감정 및 정서억제가 자아효능감, 직무만족 및 심리적 웰빙에 미치는 영향 연구: 자아효능감의 매개효과 분석을 중심으로 (A Study on the Effect of Negative Emotions and Emotional Suppression of Mongolian Service Company Workers on Psychological Well-being and Job Satisfaction through Self-efficacy: Focused on Mediation E)

서지정보

· 발행기관 : 대한경영학회
· 수록지 정보 : 대한경영학회지 / 35권 / 12호 / 2387 ~ 2412페이지
· 저자명 : 오드수렌 에리데니빌릭, 김정원

초록

본 연구는 몽골 내 서비스업 종사자를 대상으로 이들의 부정적 감정과 정서억제가 자아효능감을 매개로직무만족과 심리적 웰빙에 어떠한 영향관계를 갖는지 실증하고자 한다. 몽골은 가족중심의 목축산업으로출발하여 지금은 서비스업이 급격히 확대되고 종사자도 가장 높은 비중을 차지하는 산업구조로 변화하였다.
그러나 아직은 몽골에서의 서비스업 종사자에 대한 연구가 적극 이루어지지 못한 것이 현실이다.
본 연구를 위해 2021년 3월 1일부터 6월 1일까지 몽골 올란바토르 지역에 거주하는 서비스업 종사자들을대상으로 설문조사를 시행하였다. 표본추출은 편의표본추출방법을 사용하였고, 조사방법은 구글 온라인설문사이트를 이용하였다. 온라인으로 회수한 250매 중 분석에 부적절한 불성실 응답설문지 15매를 제거하고총 235매를 분석에 이용하였다.
주 효과 가설 검정 연구 결과, 부정적 감정이 자아효능감에 부적(-)의 영향을 보여 채택되었다. 정서억제는자아효능감에 부적(-)영향을 주어 채택되었다. 또한, 자아효능감은 직무만족에 정적(+)영향이 나타나채택되었다. 자아효능감은 심리적 웰빙에 정적(+)영향을 보여 채택되었다. 매개효과 가설 검정에 대한 분석결과, 자아효능감은 부정적 감정과 직무만족 간에서는 완전매개효과를 갖는 것으로 확인되었으나, 심리적웰빙 간에서는 매개효과가 없는 것으로 나타나 부분적으로 지지되었다고 할 것이다. 또한, 자아효능감은 부정적감정과 직무만족 간에서는 부분매개효과를 갖는 것으로 확인되었으나, 심리적 웰빙 간에서는 완전매개효과가있는 것으로 나타났다. 몽골 내 서비스 기업 경영관리자에게 종사자들의 자아효능감은 종사자의 직무만족이나심리적 행복에 더 없이 중요하다는 실무적 시사점을 제시한다. 종사자의 부정적 감정이나 정서억제는 종사자의자아효능감을 저해하는 변인임이 실증되었으며 자아효능감을 증대함으로써 종사자들은 직무만족을 더 크게갖게 될 것이며 이는 기업성과의 발판이 될 것이다. 더불어 종사자는 자신들의 심리적 웰빙(행복)이 증가되어기업 구성원으로서의 생활은 물론, 가정이나 사회생활에서도 만족감이 커질 것임을 시사한다.

영어초록

The purpose of this study is to demonstrate the effect of Negative Emotions and Emotion Suppression on Job Satisfaction and Psychological Well-being, through Self-efficacy, of service workers in Mongolia. There are many studies that Negative Emotion or Emotional Suppression reduce self-efficacy respectively, and Self-efficacy increases Job Satisfaction and Happiness. In this study, the purpose of this research is to study whether the two variables - Negative Emotion and Emotional Suppression- have mediating effects on Job Satisfaction and Psychological Well-being respectively. Mongolia has started out of a family-oriented animal husbandry industry, and now the service industry has rapidly expanded and has changed into an industrial structure that accounts for the largest number of workers. However, research on service industry workers in Mongolia has not yet been developed significantly.
For this study, a survey was conducted for service industry workers residing in Ulaanbaatar, Mongolia from March 1 to June 1, 2021. A convenient sampling method was used for collecting ques tionnaires, and a Google online survey site was used for the survey method. Total 250 sheets were collected by online, 15 questionnaires inappropriate for analysis were removed, and a total of 235 sheets were used for analysis. The hypotheses established by analyzing the structural equation model using 25.0 and Amos 24.0 statistical analysis tools for the investigated data were performed.
As a result of the study in the main effect hypothesis test, Negative Emotion showed a negative(-) effect on Self-efficacy, so it was adopted. Emotion Suppression was adopted because it had a negative(-) effect on self-efficacy. In addition, Self-efficacy had a positive(+) effect on Job Satisfaction, so it was adopted. And Self-efficacy showed a positive(+) effect on Psychological Well-being. As a result of the analysis of the mediating effect hypothesis test, it was confirmed that Self-efficacy had a completely mediating effect between Negative Emotion and Job Satisfaction, but it was found that there was no mediating effect between Psychological Well-being. Therefore, it can be said that the Hypothesis is partially supported.
In addition, it was confirmed that Self-efficacy had a partial mediating effect between Negative Emotion and Job Satisfaction, but it was found that Self-efficacy showed a fully mediating effect between Negative Emotion and Psychological Well-being.
For business managers of service companies in Mongolia, the Self-efficacy of employees is extremely important to their job satisfaction and psychological well-being. It has been proven that workers' negative emotion or emotion suppression are variables that impede workers' Self-efficacy, and by increasing Self-efficacy, workers will have greater job satisfaction and will become a stepping stone for corporate growth. In addition, it suggests that it will increase workers' psychological well-being(happiness), which will increase their satisfaction not only in their corporate life, but also in their family and social life.

참고자료

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