OJT 특성요인과 OJT 성과 간 관계에서 훈련자-피훈련자 관계강도 조절효과 분석: 국내 여행서비스업 초기 경력자를 대상으로 (OJT Characteristics and OJT Outcomes in a Domestic Travel Industry: Moderating Effect of Tie Strength)

서지정보

· 발행기관 : 한국유통과학회
· 수록지 정보 : 유통과학연구 / 14권 / 5호 / 39 ~ 50페이지
· 저자명 : Chan-Joo Park, 장지현

초록

Purpose – The purpose of this study was to substantiate the relationship between on-the-job training (OJT) characteristic factors and OJT outcomes and the moderating effect of the tie strength between a trainer and a trainee on the relationship.
OJT characteristic factors were composed of a unit of work to be learned, trainee’s motivation, trainer’s ability, OJT design, and OJT support. OJT outcomes included job satisfaction and organizational commitment in the research. The tie strength means a sense of intimacy with a trainer. All of the OJT characteristic factors, OJT outcomes, and the tie strength were defined operationally as the perceived ones by a trainee.
Research design, data, and methodology – This study analyzed the data of 302 employees in a domestic travel agency as early career for seven years or less. The main methods for the analysis were multiple linear regression analysis and moderating effect analysis. The whole process of the data analysis was conducted using the SPSS 21.0 for windows.
Results – The results of the study are as follows: First, every five element of OJT, including unit of work to be learned, trainee’s motivation, trainer’s ability, OJT design, and OJT support, showed positive influence on OJT outcomes - job satisfaction and organizational commitment. Second, the tie strength between a trainer and a trainee was positively related with OJT outcomes. Finally, the strength of ties between the trainer and the trainee was found positively to moderate the relationship of a unit of work to be learned, OJT design, or OJT support, with OJT outcomes. However, the moderating effect of the tie strength was not significant statistically between the trainee’s motivation or the trainer’s ability, and OJT outcomes.
Conclusion – In the study, it was demonstrated that every OJT characteristic factors have a positive contribution to job satisfaction and organizational commitment for early career employees. In addition, the study showed the need to pay attention to improve the quality of relationships between trainers and trainees, in order to increase the impact of a unit of work to be learned, OJT design, and OJT support. These findings suggest the implications in the three factors as external factors that constitute OJT. The three factors are made by HRD practitioners who are involved in design and operation of the program as well as their interventions to improve the quality of the relationship between trainers and trainees. On the other hand, it was demonstrated in the research that trainee’s motivation and trainer’s ability, regardless of their tie strength, have a direct impact on OJT outcomes by itself. Moreover, the trainee’s motivation and trainer’s ability are intrinsic characteristics, rather than external factors that constitute OJT.
Therefore, they are unlikely to be changed by HRD practitioners’ interventions. In conclusion, it was argued in the research that the trainee's motivation and trainer's ability should be a consideration in selecting and matching partners in OJT participants before starting OJT.

영어초록

Purpose – The purpose of this study was to substantiate the relationship between on-the-job training (OJT) characteristic factors and OJT outcomes and the moderating effect of the tie strength between a trainer and a trainee on the relationship.
OJT characteristic factors were composed of a unit of work to be learned, trainee’s motivation, trainer’s ability, OJT design, and OJT support. OJT outcomes included job satisfaction and organizational commitment in the research. The tie strength means a sense of intimacy with a trainer. All of the OJT characteristic factors, OJT outcomes, and the tie strength were defined operationally as the perceived ones by a trainee.
Research design, data, and methodology – This study analyzed the data of 302 employees in a domestic travel agency as early career for seven years or less. The main methods for the analysis were multiple linear regression analysis and moderating effect analysis. The whole process of the data analysis was conducted using the SPSS 21.0 for windows.
Results – The results of the study are as follows: First, every five element of OJT, including unit of work to be learned, trainee’s motivation, trainer’s ability, OJT design, and OJT support, showed positive influence on OJT outcomes - job satisfaction and organizational commitment. Second, the tie strength between a trainer and a trainee was positively related with OJT outcomes. Finally, the strength of ties between the trainer and the trainee was found positively to moderate the relationship of a unit of work to be learned, OJT design, or OJT support, with OJT outcomes. However, the moderating effect of the tie strength was not significant statistically between the trainee’s motivation or the trainer’s ability, and OJT outcomes.
Conclusion – In the study, it was demonstrated that every OJT characteristic factors have a positive contribution to job satisfaction and organizational commitment for early career employees. In addition, the study showed the need to pay attention to improve the quality of relationships between trainers and trainees, in order to increase the impact of a unit of work to be learned, OJT design, and OJT support. These findings suggest the implications in the three factors as external factors that constitute OJT. The three factors are made by HRD practitioners who are involved in design and operation of the program as well as their interventions to improve the quality of the relationship between trainers and trainees. On the other hand, it was demonstrated in the research that trainee’s motivation and trainer’s ability, regardless of their tie strength, have a direct impact on OJT outcomes by itself. Moreover, the trainee’s motivation and trainer’s ability are intrinsic characteristics, rather than external factors that constitute OJT.
Therefore, they are unlikely to be changed by HRD practitioners’ interventions. In conclusion, it was argued in the research that the trainee's motivation and trainer's ability should be a consideration in selecting and matching partners in OJT participants before starting OJT.

참고자료

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