장기요양이 필요한 노인환자의 요양병원 선택요인과 이용자의 만족도 향상을 위한 연구 (A Study on the Selection Factors of Nursing Hospital for Elderly Patients in Need of Long-term Care and the Improvement of User Satisfaction)

서지정보

· 발행기관 : 한국프로젝트경영학회
· 수록지 정보 : 프로젝트경영연구 / 4권 / 2호 / 27 ~ 40페이지
· 저자명 : 이성희, 강민지, 오미혜

초록

This study examines factors influencing the selection of nursing hospitals for elderly patients requiring long-term care, aiming to enhance user satisfaction. As Korea's aging population and longer life expectancy increase the demand for long-term care facilities, the research applies the SERVQUAL model to evaluate service quality dimensions, including tangibility, reliability, responsiveness, assurance, and empathy. Findings indicate that high service quality significantly boosts user satisfaction and influences the choice of nursing hospitals. The study also explores how satisfaction varies across demographic factors such as gender, age, education level, income, and decision-making authority. Results suggest that tailored, high-quality medical services can greatly enhance user satisfaction and influence future choices regarding long-term care facilities. This underscores the importance of customizing medical services to the needs of elderly patients, improving satisfaction and supporting better long-term care decisions. Additionally, by incorporating project management principles, the study offers practical insights for nursing hospital administrators, highlighting the critical role of strategic planning and execution in elevating service quality. This approach enhances the hospital's competitive advantage and contributes to more effective long-term care solutions. Healthcare providers are encouraged to prioritize quality improvements that address the diverse preferences of elderly patients, ultimately leading to better outcomes in long-term care.

영어초록

This study examines factors influencing the selection of nursing hospitals for elderly patients requiring long-term care, aiming to enhance user satisfaction. As Korea's aging population and longer life expectancy increase the demand for long-term care facilities, the research applies the SERVQUAL model to evaluate service quality dimensions, including tangibility, reliability, responsiveness, assurance, and empathy. Findings indicate that high service quality significantly boosts user satisfaction and influences the choice of nursing hospitals. The study also explores how satisfaction varies across demographic factors such as gender, age, education level, income, and decision-making authority. Results suggest that tailored, high-quality medical services can greatly enhance user satisfaction and influence future choices regarding long-term care facilities. This underscores the importance of customizing medical services to the needs of elderly patients, improving satisfaction and supporting better long-term care decisions. Additionally, by incorporating project management principles, the study offers practical insights for nursing hospital administrators, highlighting the critical role of strategic planning and execution in elevating service quality. This approach enhances the hospital's competitive advantage and contributes to more effective long-term care solutions. Healthcare providers are encouraged to prioritize quality improvements that address the diverse preferences of elderly patients, ultimately leading to better outcomes in long-term care.

참고자료

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