OUTSOURCING: THE ONLY LESSON FROM THE RECALL CRISIS OF TOYOTA

서지정보

· 발행기관 : 한국물류학회
· 수록지 정보 : 물류학회지 / 20권 / 4호 / 161 ~ 175페이지
· 저자명 : 김동호, 박정섭

초록

This article examined the recent recall crisis of Toyota and the problems that were suggested by experts and scholars, and identified the real lesson to be learned from this case. Scholars and experts in the automobile industry suggested that this recall crisis provided a number of valuable lessons that are critical to businesses and their management. Avoiding aggressive growth, getting and managing facts quickly, selecting and managing a supply chain, accepting responsibility, and building a corporation based on its reputation were the five critical lessons that could be learned from this disastrous recall crisis. The results of this examination indicate that all four management related suggestions are simply criticisms of Toyota or supporting the public sentiment. However, the issue of selecting and managing a supply chain inappropriately is the key lesson that can be learned and benefited by many businesses. The real problem of Toyota was not in producing faulty parts, managing facts quickly, accepting responsibility, or maintaining their reputation. Their real problem lies in their decision to outsource their critical components to a new and unqualified supplier, and it is the key and only lesson to be learned and can benefit many businesses including car makers, scholars, experts in logistics and supply chain management, and business students from this case.

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