밀레니얼 세대의 이직경험에 관한 현상학적 연구: 제주지역 카지노 종사원을 중심으로 (A Phenomenological Study on Turnover Experiences of Millennials: Focused on Casino Employees in Jeju)

서지정보

· 발행기관 : 관광경영학회
· 수록지 정보 : 관광경영연구 / 25권 / 4호 / 341 ~ 367페이지
· 저자명 : 최홍열, 박은경

초록

The purpose of this study was to understand the turnover experiences of millennials who worked at casinos in Jeju. The study applied a phenomenological research method to examine the meanings of the employees‘ turnover experiences. In-depth interviews were conducted with open questions so that respondents could freely express their thoughts. As a result, four components and 14 sub-components were derived. The components were identified as "How I decided to quit the job", "Why I hesitated to quit the job", "Preparation and learning for quitting the job", and "Life after quit the job". Millennial employees had many reasons for deciding to quit jobs: their desire for self-growth was reflected, and they had practical problems in the decision-making process. Therefore, in the context of the labor-intensive service industry, casino companies need to actively improve human resource management in terms of internal marketing in consideration of high turnover.

영어초록

The purpose of this study was to understand the turnover experiences of millennials who worked at casinos in Jeju. The study applied a phenomenological research method to examine the meanings of the employees‘ turnover experiences. In-depth interviews were conducted with open questions so that respondents could freely express their thoughts. As a result, four components and 14 sub-components were derived. The components were identified as "How I decided to quit the job", "Why I hesitated to quit the job", "Preparation and learning for quitting the job", and "Life after quit the job". Millennial employees had many reasons for deciding to quit jobs: their desire for self-growth was reflected, and they had practical problems in the decision-making process. Therefore, in the context of the labor-intensive service industry, casino companies need to actively improve human resource management in terms of internal marketing in consideration of high turnover.

참고자료

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