모바일 오피스의 품질 요인이 이용자 만족에 미치는 영향： 이용 행태와 직무 특성을 중심으로 (The Effect of Mobile Office Service Quality Factors on the User Satisfaction：Focused on Usage and Job Characteristics)

서지정보

· 발행기관 : 한국IT서비스학회
· 수록지 정보 : 한국IT서비스학회지 / 11권 / 2호 / 1 ~ 17페이지
· 저자명 : 구성환, 이지은, 신민수

초록

This study based on DeLone and McLean's IS success model aims to identify mobile office service factors affecting user satisfaction. The result of analysis showed that user satisfaction was positively related to job performance, and mobility and information quality affects user satisfaction. In addition to that, we carried out separated hypotheses test to investigate mobile office service factors depending on usage(frequently used functions) and job characteristics classified generally as either primary or support activities. As a result of this research, somewhat different results were derived. The main results of this study are that mobility is the most important factor affecting user satisfaction, and mobile office services should be more strictly guaranteed in quality especially if it supports primary activities of customer companies such as sales.

영어초록

This study based on DeLone and McLean's IS success model aims to identify mobile office service factors affecting user satisfaction. The result of analysis showed that user satisfaction was positively related to job performance, and mobility and information quality affects user satisfaction. In addition to that, we carried out separated hypotheses test to investigate mobile office service factors depending on usage(frequently used functions) and job characteristics classified generally as either primary or support activities. As a result of this research, somewhat different results were derived. The main results of this study are that mobility is the most important factor affecting user satisfaction, and mobile office services should be more strictly guaranteed in quality especially if it supports primary activities of customer companies such as sales.

참고자료

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