모바일 근무지원시스템과 관리자 리더십이 심리적 임파워먼트를 통하여 모바일 근무 성과에 미치는 영향에 관한 연구 (A Study on the Impacts of Mobile Work Support Systems and Managers’ Leadership on the Mobile Work Performance: Mediating through the Psychological Empowerment)

서지정보

· 발행기관 : 한국경영학회
· 수록지 정보 : 경영학연구 / 38권 / 5호 / 1135 ~ 1163페이지
· 저자명 : 조성민, 이선로

초록

본 연구에서는 모바일 근무지원시스템의 지각된 유용성, 사용자의 시스템에 대한 기대충족과 모바일 근무 관리자의 리더십 유형을 독립변수로 모바일 근무자의 임파워먼트 수준, 모바일 근무지원시스템 및 직무 만족을 매개변수로 하여 모바일근무 조직의 유효성과 모바일 근무 성과에 어떻게 직/간접적으로 영향을 미치는지 실증 분석을 통하여 알아보고자 하였다. PDA를 사용하여 모바일 근무를 하고 있는 근로자 450명을 대상으로 설문을 실시하여, 중복 응답 및 불성실 응답을제외한 286개를 유효표본으로 채택하였고, PLS 분석 방법을 사용하였다. 연구 결과 모바일 근무환경에서 모바일 근무지원시스템 지원과 관리자의 효과적인 리더십은 모바일 근무자의 시스템 만족과 심리적 임파워먼트 지각을 통하여 그들의직무 만족도를 높일 수 있으며, 시스템 만족과 직무 만족은 고객관리 성과로 이어질 수 있다는 것을 알 수 있었다. 이러한 결과는 모바일 근무환경을 보다 효과적으로 운영하기 위해서 기술적 지원과 관리적 지원이 병행될 필요가 있으며, 이를 통하여 모바일 근무자의 시스템 효율적 사용과 심리적 성취감을 제고할 수 있다는 것을 실증적으로 보여주었다.

영어초록

In the globalized world mobile work is getting ever more common in spatially decentralized organizations that are dependent on computer mediated communication(CMC). Also, mobilization of the workforce is demanding new mobile and wireless technologies to facilitate contact between the growing number of mobile workers and organizations. Recently, mobile devices like smartphone and netbook with wireless internet functions have been widely adopted by organizations designing more flexible work environments.
Previous research related with mobile work shows some positive consequences of mobile work adoption by introducing successful business cases. They, however, also reveals the mobile workers’ feeling of isolation and managers’ fear about their losing control over less visible employees as the critical barriers against the rapid assimilation of mobile work in the organizations.
This research, therefore, attempts to investigate (1) how the mobile workers’ expectationconfirmation level of mobile work support systems characterized with groupware and ubiquitous support can influence the perceived usefulness and satisfaction of mobile workers, (2) how the managers’ transformational leadership can affect mobile workers’ psychological empowerment, and (3) how such mobile workers’ expectation-confirmation factor of information systems and managers’ transformational leadership can eventually influence mobile workers’ task performance through the mediating variables like mobile workers’ systems satisfaction, their perceived level of empowerment and their job satisfaction.
A survey has been administrated to 450 mobile workers who are currently using mobile devices like PDA in 15 organizations, and we received 391 responses. While discarding unusable reponses, 286 data have been used for analysis. The research instrument was validated using confirmatory factor analysis, and a path analysis was performed using PLS Graph 3.0 to examine the proposed research model.
Results show that (1) the mobile workers’ expectation-confirmation level of mobile work support systems show positive impacts on perceived usefulness and systems satisfaction, and it after all contributes their job performance. (2) the transformational leadership shows positive impacts on mobile workers’ perceived level of their psychological empowerment, which is also positively influenced by perceived usefulness and satisfaction of mobile work support systems. (3) mobile workers’ systems satisfaction and their job satisfaction show some positive impacts on the customer-centric activities, such as increase in customer retention or better management of customer data. But, the level of their empowerment does not have direct impact on their customer-centric work performance.

참고자료

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