Classification of Unstructured Customer Complaint Text Data for Potential Vehicle Defect Detection

서지정보

· 발행기관 : 한국산업경영시스템학회
· 수록지 정보 : 산업경영시스템학회지 / 46권 / 2호
· 저자명 : Ju Hyun Jo, Chang Su Ok, Jae Il Park

목차

1. 서 론
1.1 연구의 목적 및 방법
1.2 연구의 배경 및 대상
1.3 연구 대상 데이터 원본
2. 이론적 배경
3. 제안 방법론
3.1 데이터 전처리
3.2 데이터 임베딩
3.3 모델 개발
3.4 모델 평가
4. 결 과
5. 결 론
Acknowledgement
References

영어초록

This research proposes a novel approach to tackle the challenge of categorizing unstructured customer complaints in the automotive industry. The goal is to identify potential vehicle defects based on the findings of our algorithm, which can assist automakers in mitigating significant losses and reputational damage caused by mass claims. To achieve this goal, our model uses the Word2Vec method to analyze large volumes of unstructured customer complaint data from the National Highway Traffic Safety Administration (NHTSA). By developing a score dictionary for eight pre-selected criteria, our algorithm can efficiently categorize complaints and detect potential vehicle defects. By calculating the score of each complaint, our algorithm can identify patterns and correlations that can indicate potential defects in the vehicle. One of the key benefits of this approach is its ability to handle a large volume of unstructured data, which can be challenging for traditional methods. By using machine learning techniques, we can extract meaningful insights from customer complaints, which can help automakers prioritize and address potential defects before they become widespread issues. In conclusion, this research provides a promising approach to categorize unstructured customer complaints in the automotive industry and identify potential vehicle defects. By leveraging the power of machine learning, we can help automakers improve the quality of their products and enhance customer satisfaction. Further studies can build upon this approach to explore other potential applications and expand its scope to other industries.

참고자료

· 없음