) Reliability2) Factor Analysis3) 문제원인 분석5. 한양대 병원 서비스 개선 방안1) 유형성2) 친절성3) 편리성2. Medical center status3 ... questions4. Survey Results1) Reliability2) Factor Analysis3) Problem Analysis5. Ways to improve services ... ustomersatisfaction and intentions of reutilization according to theservice relationship: (Thesis for