.CHAPTER 1 새로운 시대의 마케팅 정의✔Marketing: a social and managerial process.need and want value delivery ... bias(잘되면 내탓 안되면 남탓)✔Emotions✔Memoryshort-term/ long-term(brand associations)/ encoding↔retrieval ... boomers, digital native, optimistic, team orientedGenZ: social, multi taskers, enterpreneurs