민간 경호원의 정서적 탈진이 친사회적 행동에 미치는 영향 : 감정노동 조절효과 중심으로 (The Influence of Emotional Exhaustion on Prosocial Behavior in Private Security Guards : A Focus on the Moderating Effect of Emotional Labor)

서지정보

· 발행기관 : 한국체육과학회
· 수록지 정보 : 한국체육과학회지 / 28권 / 6호 / 1219 ~ 1231페이지
· 저자명 : 문윤덕, 손원일, 최영철

초록

This study analyzed the effects of emotional exhaustion on pro-social behaviors of private bodyguards, and then verified whether emotional labor of private bodyguards acts as a moderating variable in a significant influence pathway. To this end, a survey was conducted on 275 private bodyguards and the following results were obtained.
First, the lack of achievement in emotional exhaustion of private bodyguards negatively affected customer service and worker cooperation within the role of pro-social behavior, had a negative effect on the cooperation factors of the workers even in the dehumanization of emotional exhaustion.
Second, only the emotional dissonance factors of emotional labor showed that the dehumanization factor among the emotional exhaustion of the private bodyguards had a moderating effect on the pathway of cooperative factors of workers in pro-social behavior.
Based on these results, it was concluded that it is also important for private bodyguards to establish a culture of communication between employees by adjusting emotional dissonance to raise the value of the occupational group by pro-social behavior.

영어초록

This study analyzed the effects of emotional exhaustion on pro-social behaviors of private bodyguards, and then verified whether emotional labor of private bodyguards acts as a moderating variable in a significant influence pathway. To this end, a survey was conducted on 275 private bodyguards and the following results were obtained.
First, the lack of achievement in emotional exhaustion of private bodyguards negatively affected customer service and worker cooperation within the role of pro-social behavior, had a negative effect on the cooperation factors of the workers even in the dehumanization of emotional exhaustion.
Second, only the emotional dissonance factors of emotional labor showed that the dehumanization factor among the emotional exhaustion of the private bodyguards had a moderating effect on the pathway of cooperative factors of workers in pro-social behavior.
Based on these results, it was concluded that it is also important for private bodyguards to establish a culture of communication between employees by adjusting emotional dissonance to raise the value of the occupational group by pro-social behavior.

참고자료

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