Impact of Organizational Member’s Positive Feedback on their Job Satisfaction: The Mediating Role of Intrinsic Motivation and the Moderating Role of LMX

서지정보

· 발행기관 : 한국콘텐츠학회
· 수록지 정보 : 한국콘텐츠학회 논문지 / 20권 / 10호 / 593 ~ 614페이지
· 저자명 : 서순금, 오상진

초록

The purpose of this study is to find out how positive feedback affects job satisfaction and empirically validate, in the process, the mediation effect of intrinsic motivation and the moderating effect of LMX. For this study, data was gathered on 345 out of total 396 members of domestic organizations in various industries, on whom we conducted a survey, and we reviewed the validity of our survey by means of confirmatory factor analysis, performed based on SPSS 25.0 AMOS 25.0, and confirmed correlations, and mediating and moderating roles existing among variables using Process Macro 3.0.
As a result, it was verified that organizational members’ positive feedback positively affects their intrinsic motivation and job satisfaction. In this study, it is validated that organizational member’s intrinsic motivation has a positive influence on job satisfaction and positive mediation effect exists between them. Also, LMX has a positive moderating role for positive feedback and intrinsic motivation, and organizational member’s intrinsic motivation revealed that it has a LMX-moderated positive mediation effect on positive feedback and job satisfaction.
The implications of these findings are first, positive feedback, an issue these days in corporate organizations, produces intrinsic motivation of organization members and raises their job satisfaction. Furthermore, organizational members’ intrinsic motivation is triggered by their leader’s positive feedback when they are more in a good relationship. Lastly, given that job satisfaction of organizational members matters for organizational performance and human resource development, we can get a practical implication that we should nurture the capabilities of a leader through various education methods as we must provide an adequate positive feedback as one of the multiple ways that help improving the job satisfaction of organizational members.

참고자료

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