도농복합지역 재가노인복지대상자의 서비스만족도 : 가정봉사원파견사업을 중심으로

서지정보

· 발행기관 : 한국농촌간호학회
· 수록지 정보 : 한국농촌간호학회지 / 3권 / 1호
· 저자명 : 문미승

목차

Ⅰ. 서 론
Ⅱ. 연구 방법
Ⅲ. 연구 결과
Ⅳ. 논 의
Ⅴ. 결론 및 제언
참고문헌
- Abstract -

초록

본 연구의 목적은 다음과 같다.
첫째, 재가노인복지서비스를 받는 대상자 관련특성과
서비스의 종류와 내용을 살펴보고, 이들과 서비스만족도
와의 상관관계를 조사한다.
둘째, 서비스 만족도와 서비스의 문제점을 발견하고
그에 따른 서비스개선방안을 모색한다.

영어초록

Purpose: This research was done to analyze
factors influencing satisfaction level with welfare
services by elderly people living in a mixed
urban and rural area and to identify directions
for improvement of service by examining
characteristics of the recipients, type and
content of services and the correlation between
the level of satisfaction and related factors.
Method: The 102 elderly people receiving
services from 4 institutions in a mixed urban
and rural area were selected. The results of the
research include the following. Results: First
general characteristics of the service-recipients,
and the actual condition of the service; Second,
correlation between satisfaction level of the
recipients and their economic condition, health
condition and activities of daily living; Third,
analysis of level of satisfaction related to type of
services, frequency, time required, desire of the
recipients and their attitudes; Fourth, satisfaction
and related factors were identified and used to
identify possible problems and directions to
improve service. Conclusion: The results suggest
the following as ways to improve service and to
increase the level of satisfaction 1) Individualization
of services 2) Improvement in the way of
selecting recipients 3) Reinforcement of special
training courses for service providers

참고자료

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