정보기술역량과 조직학습이 기업성과에 미치는 영향: 조직민첩성의 역할을 중심으로 (The Effects of IT Competency and Organizational Learning on Firm Performance: With a Focus on the Role of Organizational Agility)

서지정보

· 발행기관 : 한국경영학회
· 수록지 정보 : 경영학연구 / 40권 / 4호 / 1075 ~ 1108페이지
· 저자명 : 곽기영, 홍문경

초록

오늘날 세계화 추세의 가속화 및 정보통신기술의 급속한 발달로 인해 기업간 경쟁은 점차 심화되고 있고 기업을 둘러싼시장환경은 빠르게 변화하고 있다. 이러한 급변하는 환경으로부터 기회와 위기를 발견하고 그에 적절히 대응하기 위하여기업은 동적역량을 개발하는데 많은 노력을 기울이고 있다. 역동적으로 변화하는 환경에 빠르게 적응할 수 있는 동적역량으로서의 기업의 조직민첩성은 기업의 지속적인 경쟁우위 확보 및 성과 증진에 있어서 중요한 역할을 수행한다. 본 연구는 조직민첩성의 중요성이 날로 증가하고 있음에도 불구하고 이에 대한 실증적 연구가 부족하다는 인식 하에, 동적역량이론을 기반으로 조직민첩성의 형성 및 영향관계를 설명하는 이론적 모델을 제시하고 실증적으로 검증한다. 조직민첩성의형성에 영향을 주는 요인으로서 정보기술역량 및 조직학습을 제안하며 이들 요인이 조직민첩성을 통해 기업성과에 미치는영향을 검증한다. 총 84개의 기업으로부터 수집된 표본을 통해 제안된 연구모델을 실증적으로 검증하였고, 연구결과의 분석 및 토의를 통해 이론적 및 실무적 시사점을 제시하였다.

영어초록

Current business environments are increasingly hyper-competitive and rapidly changing due to globalization and the advancement of information and communication technologies. In order to identify opportunities and threats from such turbulent environments and respond to them appropriately, many companies are putting effort into developing dynamic capabilities.
Organizational agility, as a type of dynamic capability of an organization that helps companies rapidly adapt to dynamic environment, plays an important role in sustaining competitive advantage and enhancing organizational performance. Despite the importance of organizational agility,however, there has been little empirical research on its antecedents and impacts. Based on the dynamic capability theory, this study proposes a theoretical research model that explains formation and consequence of organizational agility and tests it empirically. We propose information technology competency and organizational learning as formation factors of organizational agility,while suggesting organizational performance as its consequence factor. With this motivation,this study has three research objectives. First, this study proposes a role of dynamic capability that organizations can use to appropriately respond to changing business environments. In particular, we conceptualize organizational agility as being one of the most important dynamic capabilities of organizations and examine its role in an organizational setting. Second, this study introduces and tests a theoretical model accounting for the relationships among information technology competency, organizational learning, organizational agility, and organizational performance. In addition, this study examines a mediating role of organizational agility between its antecedents and organizational performance. Third, we aim to provide insights on how to create and improve organizational agility by analyzing the research findings. This suggests the direction for the management on how to deploy organizational resources. In order to test the proposed model, the overall approach employed was a field study using the structural equation model. We developed our data collection instrument by adopting existing validated questions wherever possible. Organization-level samples collected from 84 companies were used to empirically examine the proposed research model. We carried out data analysis using a twostep methodology with LISREL 8.7. The first step in the data analysis was to establish the convergent and discriminant validity of the constructs. In the second step, we examined the structural model based on the cleansed measurement model. The empirical results supported the proposed model and identified the mediation role of organizational agility. As a result of the analysis, the following findings were discussed. First, information technology competency significantly influenced both organizational agility and organizational learning. Second, it was revealed that organizational learning significantly influenced organizational agility. Third,organizational agility was found to have an impact on organizational performance. In conclusion,the theoretical and practical implications of this study were discussed, along with its limitations.

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