아파트 커뮤니티의 서비스스케이프가 주거만족 및 삶의 질에 미치는 영향에 관한 연구: 신혼희망타운을 대상으로 (A Study of the Effects of an Apartment Community's Servicescape on Resident Satisfaction and Quality of Life: A Focus on New Hope Town)

서지정보

· 발행기관 : 한국품질경영학회
· 수록지 정보 : 품질경영학회지 / 51권 / 3호 / 329 ~ 346페이지
· 저자명 : 황연희, 박종우

초록

Purpose: The purpose of this study is to analyze the influence of physical and social servicescape of apartment
community facilities on residential satisfaction and quality of life among newlyweds who have been married
for less than 7 years.
Methods: In this study, a survey was conducted among 361 Newlywed Hope Town residents who have been
married for 7 years or less, and frequency analysis, reliability, validity, and hypothesis testing were conducted
using SPSS 22.0.
Results: The results of this study are as follows. First, the physical service environment (spatiality, convenience,
aesthetics, and comfort) has a significant effect on residential satisfaction. Second, social service
landscape (human service, customer similarity, customer suitability) has a significant effect on residential
satisfaction. Third, the physical service landscape has a significant effect on quality of life. Fourth, the social
service landscape had a significant impact on quality of life. Finally, residential satisfaction has a significant
effect on quality of life.
Conclusion: This study found that community facilities in Newlywed Hope Town, an apartment complex for
newlyweds who have been married for less than seven years, affect residential satisfaction and quality of
life in both the physical and social environments. The significance of the study is that the community of
the Newlywed Hope Town apartment was approached as a physical environment such as spatial organization and facilities and a social environment of human services, and the relationship between the effects on residential
satisfaction and quality of life was examined. In the future, it is necessary to study the effects of
communities for young couples such as the Newlywed Hope Town apartment on residential satisfaction and
quality of life.

영어초록

Purpose: The purpose of this study is to analyze the influence of physical and social servicescape of apartment
community facilities on residential satisfaction and quality of life among newlyweds who have been married
for less than 7 years.
Methods: In this study, a survey was conducted among 361 Newlywed Hope Town residents who have been
married for 7 years or less, and frequency analysis, reliability, validity, and hypothesis testing were conducted
using SPSS 22.0.
Results: The results of this study are as follows. First, the physical service environment (spatiality, convenience,
aesthetics, and comfort) has a significant effect on residential satisfaction. Second, social service
landscape (human service, customer similarity, customer suitability) has a significant effect on residential
satisfaction. Third, the physical service landscape has a significant effect on quality of life. Fourth, the social
service landscape had a significant impact on quality of life. Finally, residential satisfaction has a significant
effect on quality of life.
Conclusion: This study found that community facilities in Newlywed Hope Town, an apartment complex for
newlyweds who have been married for less than seven years, affect residential satisfaction and quality of
life in both the physical and social environments. The significance of the study is that the community of
the Newlywed Hope Town apartment was approached as a physical environment such as spatial organization and facilities and a social environment of human services, and the relationship between the effects on residential
satisfaction and quality of life was examined. In the future, it is necessary to study the effects of
communities for young couples such as the Newlywed Hope Town apartment on residential satisfaction and
quality of life.

참고자료

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