의료서비스에 대한 소비자 피해구제 추이 분석- 한국소비자원의 의료피해구제 현황을 중심으로 (An Analysis of Trends in Consumers' Relief from Damages of Medical Service)

서지정보

· 발행기관 : 한국보건복지학회
· 수록지 정보 : 보건과 복지 / 13권 / 85 ~ 101페이지
· 저자명 : 고민석, 최준영

초록

An analysis was performed in the present paper to investigate actual situation of consumers" relief from damages of medical service with a view to examine and determine the changes in its trends by characteristics, cause of application for claims and results from settlement during the late 4 years (2007-2010). The data released from Korea Consumer Agency were put to use for this analysis made from multifaceted viewpoints.
The analysis found no particularly significant changes in the characteristics of applicants by year but found that more females tended to claim for relief from damages of medical service than males and that such claims were raised primarily in the capital region. Ninety percent of the claims for relief was made in the form of letters and visits, without significant changes by year, though. By grade of medical treatment, majority of the claims were associated with direct act of medical treatment and higher rate of claims was concerned with accidents to be treated in the departments of orthopedics, dentists and internal medicine. By type of accidents, most of them were serious accidents resulting in such as ill effects or complication, death, disability, etc. It was also made known from the analysis that less than 50% of the claims for relief from damages of medical service could be settled each year by successful agreement among the concerned parties.
Medical institutions are thus requested to handle the claims for relief in a more client-oriented way by responding actively and positively to suggestions of agreement for settlement to clear disputes ultimately. They should also make efforts to set up an independent system to relieve themselves from damages in an objective and fair manner, to operate continuous training courses for their own staff members or medical personnel to equip them with professional knowledge and information about relief of consumers from medical damages, and to improve quality of such relief in close cooperation with expert groups.

영어초록

An analysis was performed in the present paper to investigate actual situation of consumers" relief from damages of medical service with a view to examine and determine the changes in its trends by characteristics, cause of application for claims and results from settlement during the late 4 years (2007-2010). The data released from Korea Consumer Agency were put to use for this analysis made from multifaceted viewpoints.
The analysis found no particularly significant changes in the characteristics of applicants by year but found that more females tended to claim for relief from damages of medical service than males and that such claims were raised primarily in the capital region. Ninety percent of the claims for relief was made in the form of letters and visits, without significant changes by year, though. By grade of medical treatment, majority of the claims were associated with direct act of medical treatment and higher rate of claims was concerned with accidents to be treated in the departments of orthopedics, dentists and internal medicine. By type of accidents, most of them were serious accidents resulting in such as ill effects or complication, death, disability, etc. It was also made known from the analysis that less than 50% of the claims for relief from damages of medical service could be settled each year by successful agreement among the concerned parties.
Medical institutions are thus requested to handle the claims for relief in a more client-oriented way by responding actively and positively to suggestions of agreement for settlement to clear disputes ultimately. They should also make efforts to set up an independent system to relieve themselves from damages in an objective and fair manner, to operate continuous training courses for their own staff members or medical personnel to equip them with professional knowledge and information about relief of consumers from medical damages, and to improve quality of such relief in close cooperation with expert groups.

참고자료

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