정보기술 아웃소싱에서 기업 내부 및 외부의 정보기술 거버넌스 정렬이 기업성과에 미치는 영향에 대한 연구 (Effect of the Alignment between Internal and External IT Governance on Firm Performance in IT Outsourcing)

서지정보

· 발행기관 : 한국서비스경영학회
· 수록지 정보 : 서비스경영학회지 / 17권 / 5호 / 107 ~ 128페이지
· 저자명 : 박지훈, 함주연, 구윤모, 이재남

초록

Given that Information Technology(IT) is fundamental to a firm’s survival and growth, firms face the critical challenge of integrating, building, and reconfiguring IT resources so as to obtain competitive advantage and superior performance. Many of IT research have separately focused on the effects of internal and external IT governance. However, few studies investigated the alignment between internal and external IT governance and its effect on firm performance. To address this research gap, this study identifies internal and external IT governance types based on prior literature, proposes three optimal alignments between both types of IT governance, and hypothesizes their effects on firm performance. The proposed hypotheses are then empirically tested using 142 Korean firms that have implemented IT outsourcing. Results show that a centralized-based alignment(i.e., centralized and independent), a decentralized-based alignment(i.e., decentralized and arm's-length), and a hybrid-based alignment(i.e., hybrid and embedded) lead to the highest firm performance. This study offers requisite guidance to practitioners in choosing outsourcing alignments by conducting a holistic analysis of the effects of various alignments on firm performance.

영어초록

Given that Information Technology(IT) is fundamental to a firm’s survival and growth, firms face the critical challenge of integrating, building, and reconfiguring IT resources so as to obtain competitive advantage and superior performance. Many of IT research have separately focused on the effects of internal and external IT governance. However, few studies investigated the alignment between internal and external IT governance and its effect on firm performance. To address this research gap, this study identifies internal and external IT governance types based on prior literature, proposes three optimal alignments between both types of IT governance, and hypothesizes their effects on firm performance. The proposed hypotheses are then empirically tested using 142 Korean firms that have implemented IT outsourcing. Results show that a centralized-based alignment(i.e., centralized and independent), a decentralized-based alignment(i.e., decentralized and arm's-length), and a hybrid-based alignment(i.e., hybrid and embedded) lead to the highest firm performance. This study offers requisite guidance to practitioners in choosing outsourcing alignments by conducting a holistic analysis of the effects of various alignments on firm performance.

참고자료

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