전미분석(front-end analysis)의 결과가 기업교육 프로그램 개발 과정에 반영될 때 미치는 영향 요인 : ISD 모형에 의한 기업교육 프로그램 사례 분석

서지정보

· 발행기관 : 한국기업교육학회
· 수록지 정보 : 기업교육연구 / 1권 / 1호
· 저자명 : 이혜정

목차

I.서론: 연구 문제
II.연구방법
III.연구결과
IV.논의
V.결론 및 제언
Abstract

초록

본 연구는 기업교육에 있어서, 전미분석의 결과가 기업교육 프로그램 개발에 반영되는 과정에 어떠한 영향요인들이 작용하는지를 밝혀 보고자 수행되었다. 전미분석은 최근 기업교육의 분야에 도입되어 활발히 사용되고 있는 교수체제개발의 연구와 함께 그 필요성과 중요성이 보다 더 강조되고 있다. 이러한 맥락에서 본 연구는 그 동안의 기업교육 프로그램 개발에 있어서의 전미분석에 관한 연구들을 검토해 보고, 교수체제개발 모형에 의해 체계적으로 개발된 기업교육 프로그램 개발의 한 사례를 분석하여, 전미분석 결과가 교수개발에 어떠한 요인들의 영향을 받으며 반영되고 있는지를 기술하고 있다. 연구결과, 전미분석의 결과는 교육훈련 프로그램 개발 과정에 엄격하게 반영되지 않고 있는데, 그 영향요인들로는 '프로젝트 매니저의 특성, 고객의 필요 및 특성, 운영시의 환경적, 현실적 특성, 프로젝트 매니저 주변의 역학관계, 전미분석 자체의 오류, 자원의 가용성, 기업문화' 등이 추출되었다. 결론적으로 기업교육프로그램 개발과정에서 교수체제설계 모형의 적용은 단계적, 순차적인 과정을 따르는 것이 아니라 다양한 요인들의 역동적인 영향을 받는 것으로 나타났다.

영어초록

The purpose of this study was to identify the influential factors engaged in the instructional development practitioner 's decision-making process to investigate the dynamics of reflecting front- end analysis results on corporate instructional development process. The questions of this research were proposed as follows ; 1) Are the front- end analysis results applied to corporate instructional development strictly as they are? 2) What are the factors influenced on the modification of front- end analysis results, if the front- end analysis results are not applied strictly to the ISD process?
To answer these questions, a qualitative case study, with its emphasis on description rather than prescription, was chosen to cast light on the dynamic interplay of critical factors on the ID practitioner 's decision-making process. The data collection techniques used were followings : (1) content analysis to clarify the differences between the front- end analysis results and the final version of the training program, (2) interview techniques to find out the
reasons and factors for the differences, (3) post data analysis to categorize data and to delineate the critical factors and their pattern.
Findings were summarized as follows :
1. Front- end analysis results are not applied to corporate instructional development strictly.
2. Factors on corporate instructional development practitioner 's decision- making are followings : (1) characteristics of the practitioner (the project manager), (2) client needs and style, (3) implementation environment,
(4) political dynamics around project manager, (5) front- end analysis errors, (6) resource availability, (7) cultural context.
3. The most critical factor of these were characteristics of practitioner (project manager) and practitioner 's individual style, practitioner 's intuition / insight, practitioner 's academic or work experience, practitioner 's philosophy on instruction.
4. Other factors had also subordinate factors ; "Client needs and style" included client needs, client support and style, client 's perception of the corporate instructional development. "Implementation environment" included instructor 's role and level, learner 's level and motivation, schedule convenience, limit of facilities. "Political dynamics
around project manager" included the political dynamics with stakeholders and project team members.
Factors were discussed on comparison with previous studies and were found to influence on the corporate instructional development practitioner 's decision-making process with concurrent, holistic dynamics. Findings indicated that the application of ISD model in corporate instructional development were neither step-by- step nor sequential process, but were influenced by dynamics of various factors. It suggested that the impact of these factors
should be considered when utilizing ISD models in corporate instructional development. And front- end analysis should be performed in consideration of the dynamics of these factors.

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