운영관리 기말 예상문제
- 최초 등록일
- 2017.10.24
- 최종 저작일
- 2017.06
- 3페이지/ 한컴오피스
- 가격 1,500원
목차
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본문내용
1. What is the Total Quality Management and this 2 goals?
2. What is Crosby’s performance standard?
① Zero defects ② Critical of zero defects ③ Avoid campaign to do perfect work ④ Speak their own language ⑤ Quota and numerical goals should be eliminated
3. Which of the dimensions of design quality is NOT?
① Performance ② Features ③ Aesthetics ④ Assurance ⑤ Serviceability
4. This smartphone dose never break down. Is the appeal a kind of dimensions of design quality ?
① Performance ② Features ③ Durability ④ Perceived quality ⑤ Serviceability
참고 자료
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