해외바이어상담 비즈니스영어 18차

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본문내용

Yoon： How do you feel about this claim matter, Mr. Peters?

Peters： Yes, I agree with you. It is a really good idea to include the articles of arbitration in the contract for both parties.

Yoon：We will prepare the draft contract as soon as possible.

Park：All right. In conclusion, we`ve agreed to the general outline of all the terms and conditions in this negotiation.

Peters: Well we`ve finally made it to the final stage, Director Park.

<중 략>

비즈니스 영어 상담은 사람이 하는 복잡한 협상의 과정이다. 클레임 문제는 더욱 어렵다. 일종의 심리전이 전개된다고 본다. 이러다 보면 클레임에 대한 상대방의 진의가 도대체 어디에 있는지 막연해질 때가 있다. "이때 솔직히 말씀드릴까요?"의 표현으로 "May I be quite honest with your on this crucial claim matter?" 또는 "To be quite honest with you on this matter" 등을 사용하여 해결한다.

1) To be honest with you I`d like to hear your actual suggestion on this claim matter.
2) We are sorry to learn from your letter of June 28th that twenty pieces were found to be unsatisfactory.
3) Precisely speaking, we have had considerable difficulties due to the delay in shipment.

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