패밀리 레스토랑 종사원의 임파워먼트가 직무만족 및 조직몰입과 이직의도에 미치는 영향 연구

서지정보

ㆍ발행기관 : 한국관광서비스학회 ㆍ수록지정보 : 관광서비스연구 / 11권 / 1호
ㆍ저자명 : 박현석, 유영진, 정현주

목차

I. 서론
II. 이론적 고찰
1. 임파워먼트의 개념
2. 직무만족의 개념
3. 조직몰입의 개념
4. 이직의도의 개념
III. 실증조사 설계
1. 연구의 모형
2. 가설의 설계
3. 조사 설계
4. 설문지 구성 및 분석방법
IV. 실증결과 분석
1. 인구통계학적 특성
2. 임파워먼트에 대한 신뢰도와 타당도 분석
3. 연구가설의 검증
V. 결론
참고문헌
ABSTRACT

영어 초록

This studies were engaged to investigate the effects of empowerment in family restaurant on job satisfaction, organizational commitment, and turnover intention of employees. Customer satisfaction was very important in surviving and prospering of family restaurant industry and one of good method getting competitive advantages. However, a strong customer satisfaction is preceded by employee satisfaction in that service is delivered by face-to-face contacts with customers. Therefore, this study explores that empowerment increase job satisfaction, organizational commitment, and turnover intention. Also this study investigates that organizational commitment gets higher by providing turnover intention decreases by providing job satisfaction and organizational commitment.
In order to attain the purpose of this study, first, this dissertation processed literature reviews, second, research model was designed and hypotheses were extracted, third, to test hypotheses, 303 questionnaires were analyzed. The samples are employees that work at family restaurants in Dae-gu. The results were summarized as follows. The First, Job satisfaction, Organizational commitment and turnover intention of employees were affected by Empowerment of Family restaurants. The Second, Turnover intention of employee were affected by their Job satisfaction. The Third, Turnover intention of employees was affected by their Organizational commitment.

참고 자료

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