콜센터사업제안서
- 최초 등록일
- 2016.01.20
- 최종 저작일
- 2016.01
- 35페이지/ MS 파워포인트
- 가격 8,800원
소개글
콜센터 사업계획서입니다.
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본문내용
Goal: Educate and Empower the community
Business Case: Who, What, When, Where, Why & How?
Cross Functional Team: A representative from each internal division and a member from the 2-1-1 Advisory Committee
Stats: Callers demographics
ACD Messaging, Agents Scripts, Social Media, Technology, Real Time Info, Marketing Efforts, Quality, Follow-up Remote and Staffing
Utilizing technology to empower those in need
More effective way to engage millenniums
2-1-1’s database is a valuable “RESOURCE HUB” for local and statewide services
Information is accessible in a variety of ways
참고 자료
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