[조직행위론]【A+】Emotions and Moods

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Emotions and Moods
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After studying this chapter, you should be able to:
Differentiate emotions from moods.
Discuss the different aspects of emotions.
Identify the sources of emotions and moods.
Describe external constraints on emotions.
Discuss the impact emotional labor has on employees.
Discuss the case for and the case against emotional intelligence.
Apply concepts on emotions and moods to OB issues.
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What are Emotions and Moods
Affect a generic term that encompasses both emotions and moods
Emotions intense feelings that are directed at someone or something
Moods feelings that tend to be less intense than emotions and often lack a contextual stimulus
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Aspects of Emotions
Biology of Emotions emotions originate in the brain’s limbic system, which is different for each person
Intensity different people give different responses to identical emotion-provoking stimuli
Frequency and Duration some emotions occur more frequently and emotions differ in how lo

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