Kano-QFD 통합모형에서의 고객 요구속성 중요도 산정
(주)코리아스칼라
- 최초 등록일
- 2017.01.04
- 최종 저작일
- 2014.03
- 11페이지/ 어도비 PDF
- 가격 4,200원
* 본 문서는 배포용으로 복사 및 편집이 불가합니다.
서지정보
ㆍ발행기관 : 한국산업경영시스템학회
ㆍ수록지정보 : 산업경영시스템학회지 / 37권 / 1호
ㆍ저자명 : 문경원, 김낙훈, 정병호
영어 초록
Recently, companies are trying to gain a competitive advantage in the market to meet the voice of customer. For this purpose, QFD has been used as product development technology in many areas to include the customer’ requirements. Also, Kano model has been used to understand the customer’ requirements for an effective way. Therefore integration of Kano model and QFD can more efficiently reflect the customer’ requirements when designing a new service. This paper proposes PI index by taking into account the current satisfaction position of our company and competitors while IR (Improvement Ratio) value was set uniformity. This study suggests a more accurate index to predict potential improvements and calculates the final importance or priority. Through case studies targeted at elevator maintenance companies, we can have a general idea how much to improve in the near future and estimate the final importance of customer requirements.
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