[스튜어디스 영어면접대비] 최종면접 대비하기

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[스튜어디스 영어면접대비] 최종면접 대비하기

목차

1. Have you ever treated a hard customer? How did you deal with them?

2. Tell me when you get stressed at work.

3. Have you had a trouble with your boss?

4. Tell me about your experience you have done even though it wasn’t your duties.

5. When was the most difficult time in your life, and how did you recover from it?

6. You told me that you’ve been abroad. Then have you met anybody while you were traveling? Any unforgettable memory?

7. Have you done any volunteer job? If so, how did you feel?

8. Have you ever been criticized from someone even though you did a great job? How did you handle the situation?

9. What did you learn from the extracurricular activities in college?

10. Have you been disappointed with someone?

본문내용

최종 면접 준비하기

- 최종면접에 올라가시면 면접관 두 명과 면접을 치르게 됩니다. 2차 면접까지 통과하시면 여러분은 최종면접 이력서 form을 받게 되실 겁니다. 최종면접 날은 작성한 이 이력서 form을 가지고 가시고 모든 질문은 여러분이 작성하신 그 이력서를 바탕으로 이루어지게 됩니다. 1차 2차 그리고 3차 면접과는 다르게 다소 friendly한 분위기에서 이루어지기 때문에 자기 자신을 꾸밈없이 보여주시면 됩니다. 최종면접은 개인당 주어진 시간이 15~20분이기 때문에 답변을 자세하게, 경험담을 살려 해주시면 되겠습니다. 각자 작성한 이력서가 다르기 때문에 예상하지 못하는 질문들이 있을 수 있습니다만 대체적으로 다음과 같은 질문들이 나오게 됩니다.

1. Have you ever treated a hard customer? How did you deal with them?
어려운 손님을 대해 본 적이 있습니까? 어떻게 해결하셨습니까?

Answer Tip!
여러분이 서비스직에서 일을 해 본 경험이 있다면 이 질문은 꼭 물어보는 질문 중 하나입니다. 답변을 미리 준비해 가셔도 여러분의 답변을 듣고 꼬리질문을 할 수 있으니 답변을 외우시거나 하시는 것은 좋지 않습니다. 다만 미리 이런 질문이 나올 경우를 대비하여 생각을 정리해 보고 가시는 것이 좋겠습니다.

Standard Answer 1
All customers expect good service and I always try my best to satisfy their needs, but I remember meeting an exceptionally hard customer once. At that time I was working as a receptionist at a hotel. This customer came up to me and demanded a fifty percent discount because she did not like our services. I asked her what the problem was, but instead of pointing out a specific reason, she complained that the hotel was charging her too much. It was a very awkward moment for me because I wasn’t sure how to respond to such a criticism. In the end, I offered her some genuine apologies for her discomfort, gave her a small gift coupon, and suggested that she visit us again to make sure the service has improved. Even though that was an unpleasant day, I think I learned to deal with difficult customers.