소개글
"PULLMAN AUCKLAND HOTEL PROJECT PROPOSAL AND ANNOTATED BIBLIOGRAPHY"에 대한 내용입니다.
목차
1.0 People
2.0 Industry Project Outline
3.0 Introduction
4.0 Annotated Bibliography
4.0.1 Theme 1. Importance of Training
4.0.2 Theme 2. Service Standardization
4.0.3 Theme 3. Effective Methods of Training
4.0.4 Theme 4. Adult Learning Theory
4.0.5 Theme 5. Part-time Training Challenges
5.0 References
6.0 Goals
7.0 Job Description
8.0 Curriculum Vitae
9.0 Co-op Placement Agreement
10.0 Learning Plan
본문내용
2.0 Industry Project Outline:
Project Topic Area:
To create a staff training manual for new employees in the Room Service, Food and Beverage Department, at Pullman Auckland.
Project Title:
A staff training manual for Room Service Attendant at Pullman Auckland.
Project Overview:
This project aims to provide a staff training manual for Room Service Attendant, at the Food and Beverage Department, at Pullman Auckland. Pullman, Auckland, which is a part of the upscale brand of Accorhotels, is a 5-star hotel, targeting business and leisure guests, and is situated in Corner Princes street in Auckland Center Business District. It has 340 rooms, suites, self-contained apartments, spa, swimming pool, executive lounge, Tapestry restaurant and Omni bar (http://www.pullmanauckland.co.nz).
This project is authorized and helped to develop by ALoysius, Vincent, the Room Service Supervisor of the Food and Beverage Department. This project covers four academic areas; project proposal and annotated bibliography, a reflective report, a project report, and an oral presentation and poster showcase.
참고 자료
Sobaih, A., E., E. (2011). Half Job – Half Training? Management Perceptions of Part-time Employee Training in the Hospitality Industry. Journal of Human Resources in Hospitality and Tourism, 10, 400-420. Doi: 10.1080/15332845.2011.588563
Sobaih, A. E., Coleman, P., Ritchie, C., & Jones, E. (2008). Part-time employees and service quality in the UK restaurant sector. The Hospitality Review, 10(4), 63–69.
Sommerville, K. L. (2007). Hospitality employee management and supervision: a practical approach. Hoboken, NJ: John Wiley.
Tsaur, S., Wang, C., Yen, C., & Liu, Y. (2014). Job standardization and service quality: The mediating role of prosocial service behaviors. International Journal of Hospitality Management, 40130-138. doi:10.1016/j.ijhm.2014.04.004
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