영문무역영작문전문가과정 정식거래클레임중심

목차

1.영문무역영작문전문가과정
2.정식거래클레임중심

본문내용

Dear Mr. John J. Williams
We are very sorry to learn from your fax of July 15, 2013 that our shipment of your order No.#04869 was inferior in quality.
Upon tracing our records, we find that our shipping clerk shipped the sample No.540122 of Super Semi-conductor instead of those of the sample No.540120 for which your order was given.
We are very sorry for this carelessness on our part. In order to adjust your claim at this time, we would like either to send you the right goods as soon as possible or to give you a special allowance of 5% off the invoice amount.
Please accept our apologies for the inconvenience we have caused you and let us know which of the above two adjustments is preferable to you by fax or E-mail without delay.
Yours very truly,
H K Yum/President

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