택배 산업에서의 물류 서비스 품질 측정
(주)코리아스칼라
- 최초 등록일
- 2023.04.05
- 최종 저작일
- 2003.10
- 6페이지/ 어도비 PDF
- 가격 4,000원
* 본 문서는 배포용으로 복사 및 편집이 불가합니다.
서지정보
ㆍ발행기관 : 한국산업경영시스템학회
ㆍ수록지정보 : 한국산업경영시스템학회 학술대회
ㆍ저자명 : 최성운, 백봉기
목차
Abstract
1. 서 론
2. 택배 물류서비스 품질 측정 모형
2.1 연구배경
2.2 측정모형
3. 실증연구
4. 결 론
5. 참고문헌
영어 초록
Today, the size of a parcel delivery service market, which is a part of logistics, at home and abroad has extended rapidly and its growth rate is expected to increase hereafter. At this point, when service is applied strategically in a parcel delivery service, we need to understand the feature of logistics service quality by view of customer differentiation. In this study, we try to constitute a model of the feature of logistics service, which is combined five features of service quality(Responsiveness, Empathy, Reliability, Accuracy and Tangibility) based on measuring model of SERVQUAL with logistics service, and to know the feature of logistics service from parcel delivery service by jobs with statistical tool.
참고 자료
없음
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