고객 잠재요구 분석을 통한 국가기술자격의 미래가치 향상에 관한 연구

서지정보

ㆍ발행기관 : 대한안전경영과학회 ㆍ수록지정보 : 대한안전경영과학회 학술대회
ㆍ저자명 : 박동준, 김병천, 박재현

목차

Abstract
1. 서론
2. 이론적 고찰
2.1 국가기술자격 운영체계
2.2 국가기술자격 분류 및 등급체계
2.3 KANO 모형
3. 연구 설계
3.1 설문설계 및 구성
3.2 설문방법 및 분석
3.3 추가 연구분석
4. 국가기술 자격기능의 미래가치 향상방안
4.1 국가기술자격의 기능 재고
4.2 4차 산업혁명에 따른 국가기술자격의 가치제고
5. 결론 및 향후 연구과제

영어 초록

This study examines whether or not the national technical qualification provides value to the examinee despite the environmental change through the KANO's dual questionnaire method for applicants who apply for the national technical qualification. So, We analyze the three functions of qualification and the incentive function, which is the characteristic of customer value, and evaluate what is the shortest part of the value of the qualification that the current customer feels and present the improvement plan. In general, the survey method has structural analysis and probabilistic analysis on the process and the result, but it does not exclude the convenience of the questionnaire itself. This study aims to demonstrate the difference between the results of the survey and the results of general surveys based on the potential weight of the subjects. Eventually, Many examinee speak to the national technical qualification non-value but Why they takes the national technical qualification? How change the Methods or theory of the national Qualification?. We would find to way for an accurate method and direction for the development of national qualification

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