家庭用가스 보일러의 保證期間內修理率에 關한 實證的硏究(Ⅰ)

서지정보

ㆍ발행기관 : 대한안전경영과학회 ㆍ수록지정보 : 대한안전경영과학회지 / 16권 / 1호
ㆍ저자명 : 한재훈, 김봉선

영어 초록

As Crosby notes, the most companies spend 15 to 20% of their sales dollars on quality costs. Generally the most effective way to manage quality costs is to avoid having defects in the first place. In this paper we have studied about the repair(service) problem of domestic gas boiler within warranty period. We develop a system, which man could find the cause of the problem at an early stage and could devise a countermove to the problem under supposing that the service(repair) rate follows exponential distribution and the product is manufactured lot-for-lot continually. Using the developed early sensing system. it is expected to improve the reliability of the product, to save expenses of company and to improve customer’s satisfaction. And the system will be expended to incorporate information technology, which can detect the repair rate automatically.

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