[ABB Turbo System]Customer Resource Life Cycle 모델과 Causal 모델 적용 분석

목차

1. Customer Resource Life Cycle Model
2. Causal Model

본문내용

Customer Resource Life Cycle Model
Requirements
Establish requirements
Specify requirements
-고객의 대상이 기업
-조선, 발전소, 기관차, 중갑차 등 건설회사나 광산업 분야

Acquire
Select source
Order
Authorize and pay for Acqurie
Test and accept
-수익(비용)
-Web site 이용
-via a service portal

-ABB turbo system’s global network of service stations, with access to the same product and customer data in Switzerland, gurantees a service within 48 hours, regardless of location.

참고 자료

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