조직행동론 리포트, 히츠버그 이론 Article Summary Personal Report , effects of specific job satisfaction facets on customer perception service quality
- 최초 등록일
- 2019.10.28
- 최종 저작일
- 2017.04
- 3페이지/ MS 워드
- 가격 1,000원
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"조직행동론 리포트, 히츠버그 이론 Article Summary Personal Report , effects of specific job satisfaction facets on customer perception service quality"에 대한 내용입니다.
목차
I. The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis
II. Herzberg’s Two-factor theory of work motivation tested empirically on seasonal workers in hospitality and tourism
III. Using a two-factor theory of achievement motivation to examine performance-based outcomes and self-regulatory processes.
IV. Inclusive Leadership and Employee Involvement in Creative Tasks in the Workplace: The Mediating Role of Psychological Safety.
V. Transformational leadership, creativity, and organizational innovation
VI. Top Management leadership, employee empowerment, job satisfaction, and customer satisfaction in TQM organizations: an empirical study
본문내용
I. The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis
This research has shown that job satisfaction can have a significant impact on service quality and, ultimately, on organizational effectiveness in a service organization.
As you can see on this picture, there are some strong relation between this aspects. Feelings of empowerment can effect both Job satisfaction and Service quality.
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