Effective Communication : How to handle crucial conversations in the workplace
- 최초 등록일
- 2016.12.22
- 최종 저작일
- 2016.12
- 12페이지/
MS 파워포인트
- 가격 1,500원
소개글
본 발표자료에서는 회사나 학교, 그리고 일상생활에서 있을 수 있는 crucial conversation (결정적 대화)를 어떻게 잘 이끌 수 있는지에 대해 다루고 있습니다.
목차
1. Surprising Outcome of Conversations
2. Which of below would be your reaction in challenging conversations?
3. Pathway of an Emotional Action Formation
4. Step 1- Start with your heart
5. Step 2- Take away other’s anger
6. Step 3- Control your emotions
7. Step 4- Take action for the conclusion
8. Case study
9. References
본문내용
Surprising Outcome of Conversations
Real Life Example : Good conversations can support your longevity
In a clinical trial, patients suffering from malignant melanoma were divided in two groups
Group A: Patients had periodic meetings for 6 weeks and were trained on good conversational skills during the meeting
Group B: Patients received individual medical treatments only, excluded from any meetings or trainings
Result from above research after 5 years :
Group A: Only 9% of patients died
Group B: 30% of patients died
Great conversations can give you a healthy life both in your workplace and personal life, leading you to a success
참고 자료
Okoru Gijutsu Okorareru Gijutsu (The Skill of Anger) Takeshi Fukuda, 2013
Crucial conversations Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler, 2003
7 Tips for Mastering Crucial Conversations http://www.vault.com/blog/workplace-issues/7-tips-for-mastering-crucial-conversations
Five Tips For Mastering Crucial Conversations http://www.southamconsulting.net/resources/5%20Tips%20For%20Mastering%20Crucial%20Conversations%20SC.pdf
