호텔 종사원의 조직몰입과 서비스품질의 관계 및 성의 조절효과
(주)코리아스칼라
- 최초 등록일
- 2016.04.02
- 최종 저작일
- 2006.04
- 10페이지/ 어도비 PDF
- 가격 4,000원
* 본 문서는 배포용으로 복사 및 편집이 불가합니다.
서지정보
ㆍ발행기관 : 대한안전경영과학회
ㆍ수록지정보 : 대한안전경영과학회지 / 8권 / 2호
ㆍ저자명 : 안관영
영어 초록
Since IMF system was introduced once, downsizing has been usual phenomenon in business sphere. Downsizing influences the unemployed, and also the survivors such as in job stress, communication bias, lower organizational commitment and so on. This paper reviewed the relationship between organizational commitment and service quality, and the moderating effect of sex in hotel. Based on the responses from 494 hotel employees, the results of multiple regressional analysis showed that affective OC and normative OC have affirmative effects on service quality. The results of moderating analysis showed that continuance OC has an affirmative interactive-effect on responsiveness, assurance, and empathy with gender, and affective OC an negative interactive-effect on assurance.
참고 자료
없음
"대한안전경영과학회지"의 다른 논문
더보기 (5/10)