[인문]호텔 컴플레인에 대한 응답문 (영문)

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호텔에 불만을 표시한 고객에게 답변을 하는 편지글입니다.
편지형식과 내용이 정형화되어 있습니다.
영문입니다.
아래에 일부 본문내용이 수록되어있으니 참고해 주시길 바랍니다^^

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본문내용

November. 14th. 2006

Fred Flintstone
559-8 hoegi dong
Dongdaemun gu.
Seoul. Korea.


Dear sir:


Thank you for your letter that received November 12th. We are so sorry that Mr. Cho and Mr. Park`s communication didn`t understand each other smoothly. At the end of the investigation, we establish this problem`s cause. staff`s loose conduct caused calculation error. You used spa type C which is including your package. But, he didn`t tell this point to B, well. Finally, he calculated spa type A, due to the misunderstanding. So, we send 13 dollars to your address, include our hotel spa ticket within 5 days.
Through this letter, we reorganized staff system and evaluate staff - guest communication again. I ask you to please accept my sincere apology. More than that, I also want to thank you for taking the time to write the letter. We cannot change the past, but I do hope that you will give us another chance. Our service and systems are better than ever at the Seoul hotel. Thank you so much.

참고 자료

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