외항사 센텐스 슈팅 Part 5

소개글

"외항사 센텐스 슈팅 Part 5"에 대한 내용입니다.

목차

1. How would you handle when you have a lot of customers at once?
2. How can you catch customers’ needs when you are busy?
3. How can you read customers emotions? How can you read others emotions?
4. Tell me about a time when you had to think out of the box?
5. Have you ever been upset at work?
6. What makes you walk away from a job?
7. What makes you special/unique?
8. Who is a happy person? Who is a successful person?
9. Do you think first or act first?
10. Do you see a big picture or details? / Are you a big picture or detail oriented person?

본문내용

여러분은 일을 하다가 고객이 많거나 해야하는 일이 많을 때 어떻게 하나요? 고객에게 양해를 구하나요? 동료에게 도움을 구하나요? 고객이 많이 기다려야 하는 순간 고객이 듣고 싶은 이야기는 무엇인가요? 그런 부분들을 생각하시면서 답변을 만들어 주세요.

1. When I have many customers, I try to focus on the customers in front of me and handle the situation step by step and reassure other customers that I will be with them in a moment. I work proactively to assist my customers and help my team members as much as possible.
2. During a busy situation, I think that it is important to have a proactive attitude, so I actively observe the situation and cooperate well with my team members.
3. Sometimes I had a time that I had to handle many customers at once and that time I focused on the customer in front of me and resolve the situations step by step with prioritizing. Of course, I will reassure other customers that they would be cared in a moment. And then I will communicate with team members more often. With great team work, we can make everything runs smoothly.